Natalia Condure
Watford
Summary
Dedicated and Detail-oriented professional with 3 years of customer service experience within dynamic, fast-paced automated environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Customer service representative
Nidec - Control Techniques Dynamics
Oradea, Hampshire
10.2021 - 11.2024
- Ensure that all purchase orders received are processed in a timely manner
- Communicate internally any special conditions and check the availability of products in stock so that orders are delivered on time
- Record orders in the system and send customers acknowledgements reports
- Generate reports to use internally, to monitor daily targets for the production team
- Provide support to customer requests, inquiries and adjustments related to their orders
- Investigate and give customers solutions on the reported issues
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Medical laboratory assistant
Spire Pathology Services UK
06.2017 - 08.2021
- Undertake simple pathology investigation
- Report factual data and information
- Monitor and evaluate the movement of laboratory specimens, blood and tissues
- Assist with research and development
- Operate instrumentation for measuring pathology analytes
- Apply and use the technology and the related materials correctly for the procedure concerned
- Maintain communication with people on routine pathology issues
- Monitor and maintain health and safety and security for self and others
- Ensure own actions promote quality
- Contribute to the implementation of services
Materials and Paper testing technician
Test-Tech UK
12.2014 - 06.2017
- Preparation and evaluation of samples (paper, tissues, plastics)
- Operation of various laboratory equipment and use of various techniques
- Writing reports (Excel spreadsheet calculations, Word documents)
- Organizing, cataloguing and shipping test samples
- Communicating regularly and effectively with site engineering staff on testing requirements
- Performing physical analysis to assess product against suppliers' specifications
- Testing against various international standards ISO/TAPPI and methods and the accurate recording of data
Au Pair
UK families
01.2011 - 01.2014
- Organising days out, entertaining and disciplining children
- Making sure children are taken and collected from school on time
- Cleaning, managing the household, recycling and general tidiness
Pet shop assistant
Baiflor Impex SRL Romania
01.2005 - 01.2006
- Advising customers, answering phone enquiries and arranging special orders
- Selling pet care products
- Maintaining stock levels and dealing with deliveries
- Keeping the store clean and tidy
Education
Master's degree - Biodiversity and monitoring of ecosystems
Oradea University
01.2009 - 01.2011
degree - Faculty of Science - Biology Department
Oradea University
Oradea, Bihor 10.2006 - 06.2009
Pedagogical High School (Comprehensive secondary school) - Equivalent of A levels in: Romanian, English, Mathematics, Pedagogy
01.2001 - 01.2005
Skills
- Data entry accuracy
- Microsoft Office Suite
- Order processing capability
- Communication proficiency
- Remote teamwork
Languages
English
Fluent
Romanian
Native
Affiliations
- Travelling, spending quality time with family and friends, playing board games, chess.
References
References available upon request.
Custom
highly fluent in reading/writing/verbal communication, mother tongue
Timeline
Customer service representative
Nidec - Control Techniques Dynamics
10.2021 - 11.2024
Medical laboratory assistant
Spire Pathology Services UK
06.2017 - 08.2021
Materials and Paper testing technician
Test-Tech UK
12.2014 - 06.2017
Au Pair
UK families
01.2011 - 01.2014
Master's degree - Biodiversity and monitoring of ecosystems
Oradea University
01.2009 - 01.2011
degree - Faculty of Science - Biology Department
Oradea University
10.2006 - 06.2009
Pet shop assistant
Baiflor Impex SRL Romania
01.2005 - 01.2006
Pedagogical High School (Comprehensive secondary school) - Equivalent of A levels in: Romanian, English, Mathematics, Pedagogy
01.2001 - 01.2005
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