Natalia Condure
Watford
Summary
Dedicated and Detail-oriented professional with 3 years of customer service experience within dynamic, fast-paced automated environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work history
Customer service representative
Nidec - Control Techniques Dynamics
Oradea, Hampshire
2021.10 - 2024.11
- Ensure that all purchase orders received are processed in a timely manner
- Communicate internally any special conditions and check the availability of products in stock so that orders are delivered on time
- Record orders in the system and send customers acknowledgements reports
- Generate reports to use internally, to monitor daily targets for the production team
- Provide support to customer requests, inquiries and adjustments related to their orders
- Investigate and give customers solutions on the reported issues
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Medical laboratory assistant
Spire Pathology Services UK
2017.06 - 2021.08
- Undertake simple pathology investigation
- Report factual data and information
- Monitor and evaluate the movement of laboratory specimens, blood and tissues
- Assist with research and development
- Operate instrumentation for measuring pathology analytes
- Apply and use the technology and the related materials correctly for the procedure concerned
- Maintain communication with people on routine pathology issues
- Monitor and maintain health and safety and security for self and others
- Ensure own actions promote quality
- Contribute to the implementation of services
Materials and Paper testing technician
Test-Tech UK
2014.12 - 2017.06
- Preparation and evaluation of samples (paper, tissues, plastics)
- Operation of various laboratory equipment and use of various techniques
- Writing reports (Excel spreadsheet calculations, Word documents)
- Organizing, cataloguing and shipping test samples
- Communicating regularly and effectively with site engineering staff on testing requirements
- Performing physical analysis to assess product against suppliers' specifications
- Testing against various international standards ISO/TAPPI and methods and the accurate recording of data
Au Pair
UK families
2011.01 - 2014.01
- Organising days out, entertaining and disciplining children
- Making sure children are taken and collected from school on time
- Cleaning, managing the household, recycling and general tidiness
Pet shop assistant
Baiflor Impex SRL Romania
2005.01 - 2006.01
- Advising customers, answering phone enquiries and arranging special orders
- Selling pet care products
- Maintaining stock levels and dealing with deliveries
- Keeping the store clean and tidy
Education
Master's degree - Biodiversity and monitoring of ecosystems
Oradea University
2009.01 - 2011.01
degree - Faculty of Science - Biology Department
Oradea University
Oradea, Bihor 2006.10 - 2009.06
Pedagogical High School (Comprehensive secondary school) - Equivalent of A levels in: Romanian, English, Mathematics, Pedagogy
2001.01 - 2005.01
Skills
- Data entry accuracy
- Microsoft Office Suite
- Order processing capability
- Communication proficiency
- Remote teamwork
Languages
English
Fluent
Romanian
Native
Affiliations
- Travelling, spending quality time with family and friends, playing board games, chess.
References
References available upon request.
Custom
highly fluent in reading/writing/verbal communication, mother tongue
Timeline
Customer service representative
Nidec - Control Techniques Dynamics
2021.10 - 2024.11
Medical laboratory assistant
Spire Pathology Services UK
2017.06 - 2021.08
Materials and Paper testing technician
Test-Tech UK
2014.12 - 2017.06
Au Pair
UK families
2011.01 - 2014.01
Master's degree - Biodiversity and monitoring of ecosystems
Oradea University
2009.01 - 2011.01
degree - Faculty of Science - Biology Department
Oradea University
2006.10 - 2009.06
Pet shop assistant
Baiflor Impex SRL Romania
2005.01 - 2006.01
Pedagogical High School (Comprehensive secondary school) - Equivalent of A levels in: Romanian, English, Mathematics, Pedagogy
2001.01 - 2005.01