Summary
Overview
Work history
Education
Skills
Custom
Languages
References
Timeline
Generic

Natalia Bartnik

Burntwood

Summary

Personable and driven, with proven leadership and customer service skills gained through hospitality roles. Skilled in team coordination and conflict resolution, ensuring smooth operations and customer satisfaction.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

FOH Team Leader

Walkabout Lichfield
Lichfield, Staffordshire
04.2024 - Current
  • Fostered a positive work environment with effective communication skills.
  • Coordinated bookings and reservations, ensuring smooth guest experience.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Managed team rota to ensure optimal staffing levels.
  • Liaised with suppliers for timely deliveries of fresh produce.

Bar Team Member

Walkabout
Lichfield
10.2022 - 03.2024
  • Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
  • Provided excellent customer service by promptly taking orders and serving food.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Bar Staff/ Front of House

Toluca
Lichfield
04.2023 - 06.2023
  • Skillfully prepared and served a variety of beverages, including cocktails, whilst efficiently taking and processing food orders
  • Completed customer orders with speed and accuracy.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Co-ordinated with waitstaff by preparing and handing over food orders for prompt service to the correct tables
  • Maintained cleanliness and presentation of the front of house and bar areas, including mopping floors, resetting tables, checking bathrooms, and replenishing stock

Staff Member in the Zoo Area

Bradshaw Bros LTD
Burntwood
03.2022 - 06.2022
  • Cleaning enclosures and feeding the animals
  • Assisting customers and answering questions
  • Helping manage and attend the paid animal experiences with customers.

Staff Member

TDS Riding Centre
Tong
02.2021 - 04.2021
  • Mucking out stables and preparing/ feeding horses
  • Helping tack up horses.
  • Taking horses in and out of fields
  • Cleaning the area and making sure everything is in order.

Volunteer

RSPB Nature Reserve
West Bromwich
02.2019 - 12.2019
  • Woodworking and gardening jobs around the reserve
  • Till and stock work
  • Helped with school days out, managing the children and engaging them in activities.
  • Kept record of and watched certain birds around the reserve.
  • Answered questions and helped customers when needed.

Education

Animal Care Advanced Technical Diploma L3 (1080) - Animal Care

South Staffordshire College
Penkridge, Staffordshire
09.2020 - 07.2022

GCSEs - English Language: 6, Maths: 4

Wood Green Academy

Skills

  • Positive attitude
  • Delegation tactics
  • Hospitality management
  • Complaint handling
  • Commercial awareness
  • Schedule availability
  • Problem Solving Skills
  • Bilingual or multilingual
  • Time optimisation

Custom

References as required.

Languages

English
Fluent
Polish
Native

References

References available upon request.

Timeline

FOH Team Leader

Walkabout Lichfield
04.2024 - Current

Bar Staff/ Front of House

Toluca
04.2023 - 06.2023

Bar Team Member

Walkabout
10.2022 - 03.2024

Staff Member in the Zoo Area

Bradshaw Bros LTD
03.2022 - 06.2022

Staff Member

TDS Riding Centre
02.2021 - 04.2021

Animal Care Advanced Technical Diploma L3 (1080) - Animal Care

South Staffordshire College
09.2020 - 07.2022

Volunteer

RSPB Nature Reserve
02.2019 - 12.2019

GCSEs - English Language: 6, Maths: 4

Wood Green Academy

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Natalia Bartnik