Natalia Bartnik
Burntwood
Summary
Personable and driven, with proven leadership and customer service skills gained through hospitality roles. Skilled in team coordination and conflict resolution, ensuring smooth operations and customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
FOH Team Leader
Walkabout Lichfield
Lichfield, Staffordshire
2024.04 - Current
- Fostered a positive work environment with effective communication skills.
- Coordinated bookings and reservations, ensuring smooth guest experience.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Monitored inventory levels and reported low-stock items to support availability.
- Managed team rota to ensure optimal staffing levels.
- Liaised with suppliers for timely deliveries of fresh produce.
Bar Team Member
Walkabout
Lichfield
2022.10 - 2024.03
- Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
- Provided excellent customer service by promptly taking orders and serving food.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Bar Staff/ Front of House
Toluca
Lichfield
2023.04 - 2023.06
- Skillfully prepared and served a variety of beverages, including cocktails, whilst efficiently taking and processing food orders
- Completed customer orders with speed and accuracy.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Co-ordinated with waitstaff by preparing and handing over food orders for prompt service to the correct tables
- Maintained cleanliness and presentation of the front of house and bar areas, including mopping floors, resetting tables, checking bathrooms, and replenishing stock
Staff Member in the Zoo Area
Bradshaw Bros LTD
Burntwood
2022.03 - 2022.06
- Cleaning enclosures and feeding the animals
- Assisting customers and answering questions
- Helping manage and attend the paid animal experiences with customers.
Staff Member
TDS Riding Centre
Tong
2021.02 - 2021.04
- Mucking out stables and preparing/ feeding horses
- Helping tack up horses.
- Taking horses in and out of fields
- Cleaning the area and making sure everything is in order.
Volunteer
RSPB Nature Reserve
West Bromwich
2019.02 - 2019.12
- Woodworking and gardening jobs around the reserve
- Till and stock work
- Helped with school days out, managing the children and engaging them in activities.
- Kept record of and watched certain birds around the reserve.
- Answered questions and helped customers when needed.
Education
Animal Care Advanced Technical Diploma L3 (1080) - Animal Care
South Staffordshire College
Penkridge, Staffordshire 2020.09 - 2022.07
GCSEs - English Language: 6, Maths: 4
Wood Green Academy
Skills
- Positive attitude
- Delegation tactics
- Hospitality management
- Complaint handling
- Commercial awareness
- Schedule availability
- Problem Solving Skills
- Bilingual or multilingual
- Time optimisation
Custom
References as required.
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
FOH Team Leader
Walkabout Lichfield
2024.04 - Current
Bar Staff/ Front of House
Toluca
2023.04 - 2023.06
Bar Team Member
Walkabout
2022.10 - 2024.03
Staff Member in the Zoo Area
Bradshaw Bros LTD
2022.03 - 2022.06
Staff Member
TDS Riding Centre
2021.02 - 2021.04
Animal Care Advanced Technical Diploma L3 (1080) - Animal Care
South Staffordshire College
2020.09 - 2022.07
Volunteer
RSPB Nature Reserve
2019.02 - 2019.12
GCSEs - English Language: 6, Maths: 4
Wood Green Academy