Natali Alonso
London,City of London
Summary
Bilingual professional with proficiency in Portuguese and English, offering expertise in customer service, safeguarding procedures, and literacy development techniques. Skilled in cognitive, emotional, and social development support, complemented by a proactive approach and strong interpersonal communication abilities. Holds DBS clearance, first aid and CPR certification, with a solid foundation in teller operations, money transfer systems, electronic payments knowledge, and sales persuasion. Adept at quality assurance and delivering exceptional face-to-face consultations while maintaining empathy towards customers. Proficient in MS Office with a commitment to fostering growth and excellence across diverse professional settings.
Overview
18
18
years of professional experience
Work history
Nursery Nurse
Bright Horizons - Children Centre at Goldman Sachs
London, London
05.2023 - Current
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates. Ages 3 -12
- Engaged with both children and caregivers to nurture ongoing trusting rapport.
- Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
- Fed meals , changed nappies and assisted children to use toilet.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
Nursery Nurse Assistant
1 St. Place Children and Parents Centre
London, London
03.2022 - 03.2023
- Contributed creative ideas to develop and deliver Early Years Foundation Stage Curriculum, receiving positive feedback from management.
- Supported children's development through learning activities that fostered social and emotional growth.
- Performed personal care tasks, including hygiene support and toileting, ensuring high standards of care.
- Assessed child attainment levels based on Early Years Foundation Stage curriculum knowledge.
- Established strong bonds with children to promote comfort and safety within nursery.
- Encouraged cognitive, speech, and motor skills development through play-based learning activities.
Primary Teacher
E.E.I O Pequeno Principe
Sao Paulo, Guarulhos
08.2017 - 01.2022
- Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
- Utilised visual aids and classroom displays to support engaging lesson delivery and enhance student understanding.
- Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement.
- Maintained working knowledge of Key Stage 2 curriculum and related guidance.
- Helped children to reach full potential across multiple primary subjects using blend of modern and traditional teaching techniques.
- Cultivated welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings.
- Assisted students of diverse backgrounds with navigating educational environments and learning subject material.
Bank clerk
Banco Bradesco S/A
São Paulo, São Paulo
11.2009 - 07.2014
- Promoted bank products when relevant to improve sales figures.
- Sold various bank products, such as insurance, loans, equity securities, building excellent rapport with customers via telephone and in person.
- Achieved customer satisfaction by providing prompt and accurate service.
- Informed customers about different types of accounts available leading to increased account openings.
- Assisted in maintaining an orderly queue during peak hours to enhance customer experience.
- Followed strict compliance protocols for safety and security purposes.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
Sales consultant
Claro S/A
São Paulo, São Paulo
09.2007 - 11.2009
- Facilitated selection of mobile devices and plans, enhancing customer satisfaction.
- Conducted product demonstrations to maximise sales opportunities.
- Sold various pre-paid and post-paid plans, prioritising profitability.
- Delivered persuasive sales pitches to attract new clients.
- Collaborated with sales team to consistently exceed monthly targets.
- Resolved customer complaints, strengthening client relationships.
- Trained new staff members to improve overall team performance.
- Maintained up-to-date product knowledge through regular training sessions.
Education
MBA - Education
London Metropolitan University
London, ENG 01.2023 -
Diploma of Higher Education - Education - Pedagogy -Arts and Modern Language
Centro Universitário Metropolitano de São Paulo
Skills
- Language proficiency in Portuguese and English
- Knowledge of safeguarding procedures
- Literacy development techniques
- Cognitive development enhancement
- Emotional and social development support
- DBS checked
- First aid and CPR certification
- Teller operations
- Money transfer systems knowledge
- Sales persuasion
- Empathy towards customers
- Face-To-Face consultations
- Electronic payments knowledge
- Customer Service
- Telephone etiquette
- Interpersonal communication
- Quality Assurance
- Proactive approach
- Bilingual in Portuguese
- MS Office
Custom
Personal Information
Timeline
Nursery Nurse
Bright Horizons - Children Centre at Goldman Sachs
05.2023 - Current
MBA - Education
London Metropolitan University
01.2023 -
Nursery Nurse Assistant
1 St. Place Children and Parents Centre
03.2022 - 03.2023
Primary Teacher
E.E.I O Pequeno Principe
08.2017 - 01.2022
Bank clerk
Banco Bradesco S/A
11.2009 - 07.2014
Sales consultant
Claro S/A
09.2007 - 11.2009
Diploma of Higher Education - Education - Pedagogy -Arts and Modern Language
Centro Universitário Metropolitano de São Paulo
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