Nat Wiser Dammers
London
Summary
Dynamic professional with expertise in leadership and operations, adept at team coordination, queue management, and compliance. Skilled in research and analysis, utilising semi-structured interviews and thematic coding to deliver concise reports. Proficient in communication, known for clear and empathetic messaging across diverse audiences. Experienced with POS systems and Microsoft Office/Google Workspace for effective stock control and cash handling. Committed to leveraging skills in a challenging role that fosters growth and innovation.
Overview
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1
Certification
Work history
Volunteer Coordinator & Distribution Support
Norwood & Brixton Food Bank
London
- Coordinated delivery schedules; assisted drivers with route planning and load sequencing.
- Managed intake, packing, and distribution during peak periods; upheld safeguarding and dignity standards.
- Maintained accurate logs of parcels and special-diet requests; resolved last-minute changes.
- Built rapport across diverse community members; mediated sensitive situations calmly.
Bar Supervisor
Prince Albert / The Pilgrim / The Dog House
London
- Led shifts of 4–8 staff; allocated stations; delivered pre-shift briefs on standards and specials.
- Maintained floor awareness; prioritised queues; handled escalations and guest recovery.
- Managed cash-up, till reconciliations, float controls; logged wastage and comps accurately.
- Oversaw stock rotation, cellar checks, restock routines; coordinated supplier deliveries.
- Trained new starters on POS, responsible service, hygiene; set performance expectations.
- Ensured licensing compliance, Challenge 25, incident logging, and closing procedures.
Volunteer Support
Fulham Badgers Down Syndrome Football Club
London
- Supported inclusive football sessions; ensured safe, encouraging environment.
- Adapted communication and activities to participant needs; fostered teamwork and confidence.
Bar Staff
Prince Albert / The Pilgrim / The Dog House
London
- Delivered fast, friendly service in high-pressure settings; handled cash and card payments.
- Collaborated across teams; enforced age verification and venue safety policies.
- Maintained stock levels and hygiene; completed end-of-shift reconciliations.
Education
MA - Anthropology and International Development
University of Sussex
BrightonBA - Anthropology and International Development
University of Sussex
A-Levels - Politics, English Literature, Maths
GCSEs - English Literature, English Language, Maths, Triple Science, Biology, Chemistry, Physics, Religious Studies, History, Music, French, Media Studies
Skills
- Leadership & Operations: Team coordination; queue/throughput management; cash handling; stock control; compliance
- Research & Analysis: Semi-structured interviews; observation; thematic coding; concise reporting
- Communication: Clear, empathetic, adaptable; de-escalation; cross-audience messaging
- Tools: POS systems; Microsoft Office/Google Workspace; Excel/Sheets for logs and tracking
Certification
RLSS Lifeguard (CPR, AED)
Key Projects
-Community Food Bank Service Operations Study — Norwood & Brixton Food Bank (3 months),
Scope: Mapped intake-to-distribution workflow; captured volunteer and recipient perspectives.
Planning: Built interview guide and consent approach; scheduled across shifts.
Execution: 25+ semi-structured interviews; on-site observation of delivery, packing, collection
Tools: Excel/Sheets (manual coding, trends), Google Forms, Word.
Outputs: 15-page report; service map; recommendations on queue management and routing.
Outcomes: Piloted slot-based pickup and route consolidation; observed faster average pickups on busy days.
Inclusive Sport Session Support — Fulham Badgers Down Syndrome Football Club, Scope: Weekly session support focused on engagement and safety.
Planning: Session setup checklists; equipment readiness; attendance tracking.
Execution: Small-group drills; one-to-one assistance; positive behaviour reinforcement.
Tools: Google Sheets (attendance), WhatsApp coordination, basic first aid.
Outputs: Session logs; individual engagement notes.
Outcomes: More consistent attendance for core participants; smoother transitions via pre-set drill stations.
Bar Service Process Improvement — The Pilgrim,
Scope: High-volume service across varied venues; emphasis on speed, accuracy, and controls.
Planning: Station mise en place; glassware restock cycles; pre-shift briefs.
Execution: Peak-hour coordination; guest recovery; close-of-day reconciliation.
Tools: POS systems, cash-up sheets, Excel for floats/wastage.
Outputs: Faster order turnarounds; clean handovers; consistent stock checks. Outcomes: Shorter peak queues via pour-order optimisation and batch prep; reduced order error rate on supervised shifts.
Additional
Piano Grades 1-8 Duke of Edinburgh Bronze
Volunteer Experience
- Norwood & Brixton Food Bank, Volunteer Coordinator & Distribution Support, London, Coordinated delivery schedules; supported drivers with route sequencing and load planning., Managed intake, packing, and distribution during peak times; upheld safeguarding and dignity standards., Maintained accurate parcel and special-diet logs; resolved last-minute changes under time pressure.
- Fulham Badgers Down Syndrome Football Club, Volunteer Support, Supported inclusive football sessions; adapted activities and communication to participant needs., Maintained a safe, encouraging environment; reinforced teamwork and confidence.
Timeline
Volunteer Coordinator & Distribution Support
Norwood & Brixton Food Bank
Bar Supervisor
Prince Albert / The Pilgrim / The Dog House
Volunteer Support
Fulham Badgers Down Syndrome Football Club
Bar Staff
Prince Albert / The Pilgrim / The Dog House
BA - Anthropology and International Development
University of Sussex
A-Levels - Politics, English Literature, Maths
GCSEs - English Literature, English Language, Maths, Triple Science, Biology, Chemistry, Physics, Religious Studies, History, Music, French, Media Studies
MA - Anthropology and International Development
University of Sussex