Summary
Overview
Work history
Education
Skills
Timeline
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Naryan Sandhu

Summary

Customer Experience (CX) Engineer with 3 years of experience supporting implementations through seamless data migrations and personalised customer training, with a proven track record of enhancing client satisfaction and product adoption. Proficient at working with multiple teams to ensure successful onboarding and long-term customer retention. Passionate about optimising the end-to-end customer journey through data integrity and hands-on enablement.

Overview

3
3
years of professional experience

Work history

CX Engineer

Giacom
Derby
03.2025 - Current
  • Led successful data migrations from legacy platforms to Giacom's billing platform, ensuring 100% data accuracy and minimal disruption to client operations.
  • Designed and delivered tailored training programs (live sessions, webinars, and documentation) for clients of varying technical proficiency.
  • Provided support during migration phases to troubleshoot complex issues and accelerate resolution times.
  • Built data validation processes that reduced import errors by 40%.
  • Supported clients during onboarding by managing end-to-end data transitions from third-party systems.

Project Support Analyst

Inform Billing
Derby
07.2022 - 02.2025
  • Successfully migrate customers with over £1,000,000 of revenue to the businesses billing platform by using SQL and Excel.
  • Aptitude for identifying project issues and challenges, proposing solutions, and collaborating with team members to overcome obstacles and ensure project success.
  • Creating reports such as RAID, Checkpoint, and End Stage reports to ensure that the project is within tolerance.
  • Familiarity with remote desktop tools and software allows support analysts to assist customers or colleagues remotely.
  • Working closely with SMEs to ensure customers are satisfied with the businesses product and to give them guidance when needed resulting in a 98% customer satisfaction rate.

Education

BA Hons - Business Management

University of Sheffield
Sheffield
2022

Skills


  • Prince2 (7th Edition)
  • Data Migration (SQL, APIs, CSV/Excel)
  • CRM and SaaS Platforms (Salesforce, Monday, Zendesk)
  • SQL & Data Mapping
  • Client Onboarding & Enablement
  • Presentation & Communication Skills
  • Technical Support & Troubleshooting

Timeline

CX Engineer

Giacom
03.2025 - Current

Project Support Analyst

Inform Billing
07.2022 - 02.2025

BA Hons - Business Management

University of Sheffield

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Naryan Sandhu