Self-motivated individual doing an MSc in Management with Digital Marketing. I gained theoretical and practical skills, including critically analyzing foreign policies and policies concerning human rights. I also gained administrative experience by working for different organizations. Upbeat with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service. Motivated customer service team member eager to streamline operating procedures to maximize team efficiency and customer satisfaction. Specializes in quality, speed and performance improvements