Naomi Farrell
Redditch,Worcestershire
Summary
Dynamic professional equipped with a diverse skill set including communication, problem-solving, and adaptability. Demonstrates exceptional time management and confidentiality, ensuring efficient and secure operations. Strong interpersonal skills foster teamwork and creativity, enhancing customer service experiences. Proficient in computing with a high level of emotional intelligence and self-motivation, driving continuous improvement and innovation.
Empathetic and dedicated professional with solid background in providing support and care. Possesses excellent communication and interpersonal skills, along with proven ability to manage time and ensure safety. Committed to creating positive and nurturing environment, fostering well-being and confidence.
Overview
12
12
years of professional experience
Work history
Bar staff member
packhorse
Wythall, Worcestershire
07.2023 - 10.2023
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Ensured customer satisfaction by providing excellent service.
- Completed end-of-day 50+ cleaning duties, leaving the bar ready for next day's trade.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Maintained professional knowledge about various drink recipes and offerings.
- Made cocktails for customer enjoyment.
- Served customers to foster a friendly atmosphere.
- Helped organise special events at the bar.
Caregiver
Gaps
Redditch, Worcestershire
05.2021 - 07.2021
- Offered high emotional support during difficult times, fostering resilience and positivity.
- Operated various medical equipment when necessary and safeguarded patient's well-being.
- Liaised with healthcare providers about patient progress; ensured cohesive care plan.
- Prepared various nutritious meals for better patient wellbeing.
- Monitored vital signs regularly for early detection of health issues.
- Participated in some therapeutic activities with patients to enhance their mental well-being.
- Managed housekeeping tasks to provide safe home environments.
- Adapted care plans to meet individual needs, enhancing comfort level of patients.
- Maintained high level of cleanliness environment to promote patient hygiene.
- Assisted with 100s of daily living activities for improved quality of life.
- Ensured timely administration of prescribed drugs resulted in improved patient health.
Retail sales associate
Bhs
Solihull, Warwickshire
01.2016 - 04.2016
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately maintaining financial integrity.
- Dealt with returns, ensuring customers 100% satisfaction.
- Assisted in visual merchandising, improving shop floor appeal.
- Facilitated smooth checkout process, reducing wait times for customers.
- Collaborated with team members for efficient store operations.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Advised customers on product selection based on their needs.
- Boosted store reputation with excellent customer service skills.
- Participated in staff meetings contributing valuable insights for improvement.
- Contributed to sales targets through active promotion of products.
- Maintained tidy sales floor to enhance shopping experience.
Bartender waiter
Poison Chalice
Dickens Heath, Solihull
09.2015 - 12.2015
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Streamlined order placements with clear communication to kitchen staff.
- Helped to seat guests upon arrival, leading to a welcoming atmosphere.
- Followed 100s of health regulations whilst handling food, promoting safe practices.
- Enhanced professional customer service by promptly taking orders and delivering food.
- Maintained 100% cleanliness in serving and dining area for hygienic environment.
- Checked customers identities to ensure they met age requirements for purchase of alcohol
- Enhanced dining experience through friendly interaction with customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Bar staff member
Reservoir
Earlswood , Warwickshire
06.2015 - 08.2015
- Adhered to health and safety regulations strictly.
- Handled cash transactions to ensure accurate accounting.
- Rotated stock regularly, reducing waste from expired products.
- Checked identification to maintain legal compliance.
- Maintained professional knowledge about various drink recipes and offerings.
- Ensured customer satisfaction by providing excellent service.
- Assisted in training new staff, contributing to team efficiency.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Made cocktails for customer enjoyment.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served customers to foster a friendly atmosphere.
junior assistant
HedShed
Kings Heath, Birmingham
11.2014 - 05.2015
- Handled reception duties when needed; enhanced visitor experience.
- Streamlined appointment process by accurately updating client records in digital system following each visit.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Facilitated efficient scheduling of appointments using salon software systems.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Strengthened relationships with clients through friendly conversation during appointments.
- Shampooed, conditioned and toned clients hair to professional standards.
Junior assistant apprenticeship
Reflections
Shirley, Solihull
01.2013 - 10.2014
- Handled reception duties when needed; enhanced visitor experience.
- Maintained clean and organised workspace promoting a conducive working environment.
- Improved customer satisfaction with excellent service delivery.
- Handled confidential documents with utmost discretion safeguarding company information.
- Kept office and public areas clean, tidy and orderly to maintain professional appearances.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
- Strengthened relationships with clients through friendly conversation during appointments.
Junior hair assistant
Caroline Barton
Shirley, Solihull
07.2011 - 12.2012
- Offered tea or coffee to clients upon arrival, enhancing their salon experience.
- Boosted team productivity with efficient organisation of salon tools and equipment.
- Cleansed and sterilised all salon tools after each use for hygienic purposes.
- Interacted professionally with all clients whilst maintaining friendly atmosphere.
- Observed strict hygiene practices within the salon, promoting a safe workspace.
- Cleaned mirrors and swept floors regularly, keeping the working area tidy.
- Maintained clean salon environment for optimal customer experience.
Education
Functional skills - Maths
Reflections training academy
Birmingham /2013 - /2015
Functional skills - Science
Reflections training academy
Birmingham /2013 - /2015
Functional skills - English
Reflections training academy
Birmingham /2013 - /2015
Diploma of Higher Education - Hair dressing Level 2 & 3
Reflections training academy
Birmingham /2013 - /2015
GCSEs - Maths
Light hall school
Solihull /2007 - /2012
GCSEs - English
Light hall school
Solihull /2007 - /2012
GCSEs - Science
Light hall school
Solihull /2007 - /2012
GCSEs - Health and Social care
Light hall school
Solihull /2007 - /2012
GCSEs - Food Technology
Light hall school
Solihull /2007 - /2012
Skills
- Communication skills
- Problem solving skills
- Adaptability skills
- Time management skills
- Confidentiality skills
- Interpersonal skills
- Team work skills
- Creativity skills
- Customer service skills
- Computing skills
- Emotional intelligence
- Self motivation skills
About Myself
I am a full time mother to my 3 children, After spending the last 3 years as a stay at home mom I am Enthusiastically motivated to return to work in a role that challenges me, exceeds my professional growth and allows me to make a positive impact.
I am a hardworking individual looking for part time employment, I have an in-depth knowledge for customer service and have excellent people skills.
I am able to work well as part of a team as well as independently, I am reliable and trust worthy with a warm welcoming respectful manner.
I have a full uk driving licence and have my own vehicle.
Timeline
Bar staff member
packhorse
07.2023 - 10.2023
Caregiver
Gaps
05.2021 - 07.2021
Retail sales associate
Bhs
01.2016 - 04.2016
Bartender waiter
Poison Chalice
09.2015 - 12.2015
Bar staff member
Reservoir
06.2015 - 08.2015
junior assistant
HedShed
11.2014 - 05.2015
Junior assistant apprenticeship
Reflections
01.2013 - 10.2014
Junior hair assistant
Caroline Barton
07.2011 - 12.2012
Functional skills - Maths
Reflections training academy
/2013 - /2015
Functional skills - Science
Reflections training academy
/2013 - /2015
Functional skills - English
Reflections training academy
/2013 - /2015
Diploma of Higher Education - Hair dressing Level 2 & 3
Reflections training academy
/2013 - /2015
GCSEs - Maths
Light hall school
/2007 - /2012
GCSEs - English
Light hall school
/2007 - /2012
GCSEs - Science
Light hall school
/2007 - /2012
GCSEs - Health and Social care
Light hall school
/2007 - /2012
GCSEs - Food Technology
Light hall school
/2007 - /2012