Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Frank Nana Kofi Owusu

Reading

Summary

Dynamic professional with exceptional organisational and time management skills, demonstrating reliability and teamwork in all endeavours. Adept at communication and conflict management, consistently applying critical thinking and problem-solving abilities to achieve successful outcomes. I am committed to leveraging these competencies to drive future career growth and contribute effectively to organisational goals.

I am Detail-orientated and analytically minded individual with work experience. Excelling in fast-paced environments with challenging deadlines, and demonstrating excellent interpersonal and communication skills to establish connections and trust with stakeholders.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Bar staff member

Aligra
Esher, Surrey
04.2025 - 04.2025
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained bar stocks, replenishing daily as necessary.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Ensured customer satisfaction by providing excellent service.
  • Managed bar inventory for efficient operation.
  • Adhered to health and safety regulations strictly.
  • Assisted in training new staff, contributing to team efficiency.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.

Bartender

Hap Recruitment
Tottenham, Haringey
03.2025 - 03.2025
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Followed food safety and hygiene requirements to protect guests.
  • Served guests spirits, lagers and stouts at bar.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.
  • Checked identification of customers to ensure legal drinking age compliance.

Bartender

Aligra
Newbury, West Berkshire
02.2025 - 02.2025
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Inspected customer identification to verify age against legal standards.
  • Served over 300 guests spirits, lagers and stouts at bar.
  • Developed rapport with regular patrons fostering loyal customer base.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Completed end-of-day cleanup to reset bar for next day.

Accounts Assistant

West African Decor Tiles
Accra
01.2023 - 08.2023
  • Assisted senior accountants in the preparation, maintenance, and reconciliation of financial statements.
  • Performed data entry for invoices and receipts within the month for all the branches.
  • Facilitated the deposit of money into the company bank account.

Customer Service Manager

West African Decor Tiles
Accra
01.2022 - 01.2023
  • Collaboration: Collaborate with other departments i.e. marketing, sales, to improve the overall customer experience.
  • Improving Customer Experience: Handle customer service crises and emergencies effectively.
  • Resource Management: Manage resources efficiently, and budget allocation. Also making sure price and stock is always updated.

Customer Service Representative

West African Decor Tiles
Accra
05.2021 - 12.2021
  • I assisted customers with inquiries, product information, and problem resolution.
  • I had to maintain a high level of product knowledge and familiarity with company policies to provide accurate and reliable information to customers.
  • I executed the recording of customer interactions, as well as printing invoices, and checking stock.
  • Collaborated with my colleagues to share insights and best practices, contributing to a cohesive and productive customer service department.
  • Processed thousands of cedis in physical and electronic payments.

Education

Undergraduate - Accounting

University of Reading
09.2023 - 05.2025

International Baccalaureate - Diploma

SOS Hermann Gmeiner International College
Ghana
09/2019 - 06/2023

Skills

  • Time management
  • Organisational skills
  • Communication skills
  • Conflict management
  • Reliability
  • Teamwork
  • Problem Solving
  • Critical Thinking

Affiliations

  • Reading
  • Sports

Timeline

Bar staff member

Aligra
04.2025 - 04.2025

Bartender

Hap Recruitment
03.2025 - 03.2025

Bartender

Aligra
02.2025 - 02.2025

Undergraduate - Accounting

University of Reading
09.2023 - 05.2025

Accounts Assistant

West African Decor Tiles
01.2023 - 08.2023

Customer Service Manager

West African Decor Tiles
01.2022 - 01.2023

Customer Service Representative

West African Decor Tiles
05.2021 - 12.2021

International Baccalaureate - Diploma

SOS Hermann Gmeiner International College
09/2019 - 06/2023

Similar Profiles

Create profile
Frank Nana Kofi Owusu