Naom Morande
London,City of London
Summary
Charismatic professional with a keen eye for customer service, seeking to excel as a wellbeing coordinator. I possess strong communication skills and problem-solving abilities, honed through experience in hospitality and a customer-focused environment. Dedicated to creating memorable experiences and enhancing guest satisfaction
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Concierge- Front Of House
Birchgrove- Ayrton House
London, City of London
2024.11 - Current
- Create a warm, welcoming environment for neighbours and visitors.
- Collaborate with team members for seamless front-of-house operations.
- Coordinate table settings to enhance the dining experience.
- Improve service efficiency by coordinating with kitchen staff.
- Enhance customer satisfaction by providing efficient and professional service.
- Handling telephone enquiries professionally, thus enhancing the establishment's reputation.
- Support residents with day-to-day requests and activities
- Assist in planning and running community events and social activities.
- Serving food, hot drinks, and bar service with a smile.
- Looking after communal areas and keeping them inviting.
- Working as part of a supportive team.
Trainee IT technician
Kapsabet Training and Referral Hospital
Kapsabet, Nandi- Kenya
2021.06 - 2022.08
- Resolved hardware malfunctions promptly to minimise downtime.
- Tested newly installed software to confirm proper functionality.
- Enhanced system performance by applying regular software updates and patches.
- Managed data backups to ensure information security.
- Assisted in setting up video conferencing facilities and supported remote meetings.
- Coordinated with team members to resolve issues promptly and improve efficiency.
- Maintained IT equipment inventory to ensure immediate availability.
- Documented technical issues to facilitate future troubleshooting.
- Maintained and upgraded hardware to ensure efficient IT services.
- Troubleshot network issues to maintain seamless connectivity.
- Arranged computers, routers, and printers to create effective workstations.
- Managed and maintained user accounts, permissions, and security settings in Active Directory.
- Trained users to operate new software and computer equipment.
Education
Diploma of Higher Education - Information Technology
Masinde Muliro University of Science and Technology
Kakamega 2019.02 - 2021.08
Skills
- Innovative problem-solving
- Adaptability to change
- Beverage service
- Organisational efficiency
- Customer relationship management
- Professional composure
- Technical issue analysis
- Reservation software expertise
Accomplishments
Won the BABA award in my role with my current employer.
Affiliations
- Dancing
- Cooking
- Watching Tv shows
References
References available upon request.
Timeline
Concierge- Front Of House
Birchgrove- Ayrton House
2024.11 - Current
Trainee IT technician
Kapsabet Training and Referral Hospital
2021.06 - 2022.08
Diploma of Higher Education - Information Technology
Masinde Muliro University of Science and Technology
2019.02 - 2021.08