Naod Rusom
London
Summary
Diligent shop floor member skilled with money handling and client questions. Works with team members to keep clients satisfied and go above their expectations. Focused on helping others with quality service for diverse needs.
Overview
3
3
years of professional experience
Work history
Bartender
Selfridges
London
2023.03 - Current
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Displayed products on shelves and displays to encourage purchases.
Luxury Retail Temporary Sales Associate
Directory Futures
London
2023.10 - 2023.12
- Worked during peak season
- Greeted incoming customers and promptly offered top-quality service to assist with product selections.
- Accepted card, cash and cheque payments in POS register system.
- Processed payment transactions, maintaining accuracy and security to safeguard high-value sales.
- Demonstrated comprehensive knowledge of high-end products for informed recommendations.
Sales Assistant
Selfridges
London
2022.04 - 2023.02
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Received and processed product returns.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Business Administration - Business Management
University of Greenwich
London, ENGSkills
- Thorough stock replenishment
- Visual merchandising
- Customer assistance
- Brand awareness
- Customer service oriented
- Confident communicator
- Upselling expertise
- Outgoing and enthusiastic
- Outstanding customer service
- Stock counting
- Product knowledge
- Cash management
- Refund and exchange processing
Languages
English
Timeline
Luxury Retail Temporary Sales Associate
Directory Futures
2023.10 - 2023.12
Bartender
Selfridges
2023.03 - Current
Sales Assistant
Selfridges
2022.04 - 2023.02
Bachelor of Business Administration - Business Management
University of Greenwich