Summary
Work history
Education
Skills
Timeline
AssistantManager

Nancy Richardson

Bath,Somerset

Summary

Diligent ambulance services professional skilled in providing physical and mental emergency support. Calm and logical under pressure to accurately assess, diagnose and treat various clinical issues. Compassionate and professional for first-class patient care.

Work history

Emergency care assistant

South Western Ambulance Service
Bath, Wiltshire
04.2023 - Current
  • Carried out clinical procedures with precision and speed to meet emergency requirements.
  • Transferred patients safely between home, ambulance and clinical settings.
  • Used radio systems to communicate with emergency dispatch and hospital teams.
  • Administered management techniques and assisted with medication administration to relieve patients' pain and discomfort.
  • Provided prompt emergency response to accidents and emergencies.
  • Adhered to clinical and statutory guidelines for full medical compliance.
  • Assessed patients' vital signs to determine medical care required.

Retail sales assistant

Kitchen cookshop (now called PROCOOK)
Bath, Bath and North East Somerset
09.2017 - 04.2023
  • Updated product labelling and pricing to reflect discounts and offers.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Built lasting relationships with clients through customer service interactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Assisted customers in locating specific items to boost satisfaction.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Clinical support worker

Kaddy Thomas
Clevedon, North Somerset
07.2020 - 05.2022
  • Executed clerical and administration duties ahead of deadlines to promote smooth workflow in small team.
  • Remained physically fit to meet manual handling requirements.
  • Handled non-clinical duties including dressing, toileting and feeding the patient.
  • Carried out assigned patient care tasks unsupervised and in line with company policies and procedures.
  • Developed patient independence through socialisation activities.
  • Maintained patient dignity throughout personal and intimate care.
  • Operated hoists and assistive technology safely for patients with mobility issues.

Healthcare assistant

Royal United Hospital
Bath, Bath and North East Somerset
04.2018 - 03.2019
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Thoroughly sterilised and sanitised clinical equipment and accessories.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Actively developed professional healthcare competencies through regular training.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Education

Bachelor of Science - Paramedic Science

University of Northampton
Northampton
09.2019 - 08.2023

Certificate of Higher Education - Business BTEC

St Brendan's Sixth Form College
Bristol
09.2016 - 05.2018

Certificate of Higher Education - Double Sports Development, Fitness and Coaching BTEC

St Brendan's Sixth Form College
Bristol
09.2016 - 05.2018

GCSEs - Maths

Hayesfield Girls School
Bath
09.2014 - 07.2016

GCSEs - English Literature

Hayesfield Girls School
Bath
09.2015 - 07.2016

GCSEs - English Language

Hayesfield Girls School
Bath
09.2015 - 07.2017

GCSEs - biology

Hayesfield Girls School
Bath
09.2014 - 07.2016

GCSEs - Chemistry

Hayesfield Girls School
Bath
09.2014 - 07.2016

GCSEs - Physics

Hayesfield Girls School
Bath
09.2014 - 07.2016

GCSEs - geography

Hayesfield Girls School
Bath
09.2015 - 07.2016

GCSEs - drama

Hayesfield Girls School
Bath
09.2015 - 07.2016

GCSEs - European Computer Driving Licence

Hayesfield Girls School
Bath
09.2015 - 07.2016

GCSEs - Health and Social Care

Hayesfield Girls School
Bath
09.2015 - 07.2016

Skills

  • Critical decision-making skills
  • Quality assurance controls
  • Ambulance transport
  • Respiratory care assessment
  • Vital sign assessment
  • Emergency management
  • Field patient assessments
  • Verbal and written communication skills
  • Medication Administration
  • Patient care
  • Infection control and aseptic procedures
  • Patient privacy and confidentiality
  • Emergency response
  • Triaging
  • Pre-hospital care
  • Charting and clinical documentation
  • Medication administration
  • Medical history collection
  • Vital sign monitoring
  • High-pressure decision management
  • Patient assessments
  • IV insertion
  • Ambulance transfer

Timeline

Emergency care assistant

South Western Ambulance Service
04.2023 - Current

Clinical support worker

Kaddy Thomas
07.2020 - 05.2022

Bachelor of Science - Paramedic Science

University of Northampton
09.2019 - 08.2023

Healthcare assistant

Royal United Hospital
04.2018 - 03.2019

Retail sales assistant

Kitchen cookshop (now called PROCOOK)
09.2017 - 04.2023

Certificate of Higher Education - Business BTEC

St Brendan's Sixth Form College
09.2016 - 05.2018

Certificate of Higher Education - Double Sports Development, Fitness and Coaching BTEC

St Brendan's Sixth Form College
09.2016 - 05.2018

GCSEs - English Literature

Hayesfield Girls School
09.2015 - 07.2016

GCSEs - English Language

Hayesfield Girls School
09.2015 - 07.2017

GCSEs - geography

Hayesfield Girls School
09.2015 - 07.2016

GCSEs - drama

Hayesfield Girls School
09.2015 - 07.2016

GCSEs - European Computer Driving Licence

Hayesfield Girls School
09.2015 - 07.2016

GCSEs - Health and Social Care

Hayesfield Girls School
09.2015 - 07.2016

GCSEs - Maths

Hayesfield Girls School
09.2014 - 07.2016

GCSEs - biology

Hayesfield Girls School
09.2014 - 07.2016

GCSEs - Chemistry

Hayesfield Girls School
09.2014 - 07.2016

GCSEs - Physics

Hayesfield Girls School
09.2014 - 07.2016

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