Nana Frimpong
Milton Keynes,UK
Summary
Dedicated security professional with expertise in security management and VIP management. Demonstrates exceptional adaptability and remains calm under pressure, excelling in conflict resolution and risk awareness. Proficient in security and access control procedures, conducting thorough security inspections, and fostering team collaboration. Committed to delivering outstanding customer service through professional communication.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Front Of House Officer/ Events Officer
Wilson James
London
2024.05 - 2026.02
- Monitor entry and exit points, ensuring only authorized personnel and visitors gain access to the premises.
- Provide professional and friendly customer service, addressing inquiries and providing directions to visitors.
- Act as the primary point of contact for VIP guests, delivering a professional front-of-house service and ensuring a high-quality visitor experience.
- Collaborate with law enforcement and emergency responders during incidents, ensuring a quick and effective resolution.
- Maintain accurate logs of incidents, activities, and daily security operations.
- Conduct building security inductions for new starters, communicating access protocols, safety procedures, and site regulations to ensure full adherence to security standards.
- Respond to alarms and emergencies, acting quickly to assess situations and deploy appropriate measures to find a solution.
Security Supervisor
PROTECTIVE SECURITY GROUP, HARRODS
Milton Keynes
2023.02 - 2026.02
- Surveillance: Monitoring CCTV cameras and conducting regular patrols to detect and deter theft or suspicious activity
- Access Control: managing entry points, verifying credentials, and ensuring only authorized personnel have access to specific areas
- Incident Reports: Documentation of any security incidents, thefts, or disturbances in detail, including the time, location, individuals involved, and actions taken
- Equipment checklist: Regularly inspecting and documenting the status of security equipment, such as CCTV cameras, alarm systems, and communication devices
- Compliance Documentation: Ensuring compliance with legal and regulatory requirements related to security in luxury retail
- Loss Prevention: Demonstrated strategies to minimize theft, such as surveillance, bag checks, and collaborating with sales associates to deter potential shoplifting
- Security technology: Utilized advanced security technologies, such as alarm systems and access control, to enhance overall security measures
- Collaboration and Professionalism Working closely with store management, sales staff, and local law enforcement in a professional manner
Corporate Security Officer
COMPASS SERVICE, VOLKSWAGEN
Milton Keynes
2023.05 - 2023.08
- Monitored premises to prevent unauthorized access and incidents
- Collaborated on cybersecurity measures with IT: Worked closely with IT on enhancing cybersecurity protocols
- Conducted training drills and provided excellent customer service
- Investigated and documented security incidents thoroughly
- Implemented and managed a comprehensive access control system: Installed and oversaw an advanced access control system
- Provided on-site security for multiple client locations: Offered on-site security across various client sites
Junior Security Officer
KINGDOM SERVICES GROUP, AGENCY
Milton Keynes
2023.01 - 2023.04
- Implemented theft prevention measures: used surveillance, conducted checks, and worked with retail staff to prevent stealing
- Controlled access points and verified credentials: Managed entry points to the retail premises and ensured that only individuals with authorized credentials were granted access, enhancing security measures
- Provided on-site security for multiple client locations
- Conducted regular security audits and implemented corrective measures
- Responded promptly to incidents, minimizing impact on clients: Acted quickly in response to security incidents to minimize any negative effects on clients, swiftly addressing and resolving issues as they arose
- Assisted in the training of new security personnel
- Collaborated with teams to respond to emergencies: Worked together with various teams to efficiently address and manage emergency situations, emphasizing a coordinated and effective response
Security Receptionist
DAVID LLOYDS
Milton Keynes
2018.10 - 2021.07
- Access Control: Monitored and controlled access to the gym premises, verifying memberships, and ensuring that only authorised individuals enter the facility
- Front Desk Operations: Managed the reception area, answering phone calls, and directing inquiries to the appropriate personnel or department
- Visitor Management: Greeted and assisted visitors, verifying their identity, and ensuring they had proper authorization to enter the premises
- Communication: Maintained effective communication with receptionist personnel, management, and other relevant staff to relay important information and address security issues promptly
- Record keeping: Maintained accurate logs of visitors, deliveries, and any security incidents
- This documentation is essential for reference and future analysis
- Surveillance: Used CCTV to monitor key areas of the gym, including entrances, parking lots, and workout areas, to prevent theft, vandalism, or any suspicious activity
Education
Level 2 Diploma RQF - Computer Science
Coventry University
Coventry 2021.09 - 2023.06
Computer Science - English Grade 4
Milton Keynes College
Milton KeynesSkills
- Security Management
- Adaptability
- Calm Under Pressure
- Conflict Resolution
- VIP Management
- Security and Access Control Procedures
- Risk Awareness
- Security Inspections
- Team Collaboration
- Professional Communication
- Customer Service
Education
Current
Custom
References are available upon request.
Timeline
Front Of House Officer/ Events Officer
Wilson James
2024.05 - 2026.02
Corporate Security Officer
COMPASS SERVICE, VOLKSWAGEN
2023.05 - 2023.08
Security Supervisor
PROTECTIVE SECURITY GROUP, HARRODS
2023.02 - 2026.02
Junior Security Officer
KINGDOM SERVICES GROUP, AGENCY
2023.01 - 2023.04
Level 2 Diploma RQF - Computer Science
Coventry University
2021.09 - 2023.06
Security Receptionist
DAVID LLOYDS
2018.10 - 2021.07
Computer Science - English Grade 4
Milton Keynes College