Namrha Nadeem
Burton-on-Trent,Staffordshire
Summary
Dynamic and results-driven professional with a strong foundation in tenancy management and property maintenance. Demonstrates exceptional budgeting proficiency and risk assessment capabilities, complemented by a deep understanding of tenancy legislation. Skilled in organisational leadership, adept at working under pressure, and experienced in money handling. Proficient in report writing and documentation, with excellent communication skills both written and verbal. Committed to delivering constructive feedback and fostering teamwork to achieve organisational goals.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Independent Living Scheme Manager
Trent and Dove Housing
Burton-on-Trent, Staffordshire
2024.08 - Current
- Prepared detailed reports to present updates on scheme's performance to stakeholders.
- Conducted regular property inspections for ensuring optimal living conditions.
- Developed strong relationships with tenants, fostering a positive community atmosphere.
- Managed all aspects of health and safety within the properties, ensuring resident welfare at all times.
- Liaised with local authorities for addressing any compliance issues promptly.
- Identified opportunities for improvement within the scheme by conducting regular audits.
- Reported tenancy agreement breaches and found mutually acceptable solutions.
- Demonstrated leadership in social service cases, managing ethical issues and taking decisive actions.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
Retail Sales Associate
Euro Garages
Burton-on-Trent, Staffordshire
2021.11 - 2024.08
- Dealt with returns, ensuring customer satisfaction.
- Managed stock levels for optimal store performance.
- Provided product knowledge to customers for informed purchases.
- Maintained tidy sales floor to enhance shopping experience.
- Participated in staff meetings contributing valuable insights for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Lead the training of new staff members to improve team efficiency.
- Handled cash transactions accurately maintaining financial integrity.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
Customer and Patient Therapy Coordinator
Sciensus
Burton-on-Trent, Staffordshire
2021.08 - 2021.11
- Collaborated across departments for strategic planning purposes.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Managed multiple projects, ensuring organisation and efficiency.
- Created detailed schedules to streamline work processes.
- Improved workflow efficiency by developing process improvements.
- Implemented risk management strategies to mitigate potential issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
Education
Bachelor of Arts - Social Science
Birmingham City University
Birmingham 2020.09 - 2023.07
A-Levels - History, English Literature, Sociology, Sports and Exercise Science
Paget High School
Burton-on-Trent, Staffordshire 2018.09 - 2020.07
GCSEs - 11 (A-C) including English and Maths
Paget High School
Burton-on-Trent, Staffordshire 2013.09 - 2018.07
Skills
- Tenancy management
- Proficient in property maintenance
- Budgeting proficiency
- Risk assessment capability
- Constructive feedback giving
- Tenancy legislation understanding
- Organisational leadership skills
- Ability to work under pressure
- Money handling experience
- Report writing and documentation
- Accomplish communication skills, both written and verbal
- Teamwork and interpretational skills
Languages
English
Fluent
Urdu
Fluent
Affiliations
- Hiking
- Travelling
Accomplishments
Level 2 Sports Leadership
Level 2 Events Organising
Duke of Edinburgh Bronze and Silver
Charity Event Organising - Penny Appeal
Timeline
Independent Living Scheme Manager
Trent and Dove Housing
2024.08 - Current
Retail Sales Associate
Euro Garages
2021.11 - 2024.08
Customer and Patient Therapy Coordinator
Sciensus
2021.08 - 2021.11
Bachelor of Arts - Social Science
Birmingham City University
2020.09 - 2023.07
A-Levels - History, English Literature, Sociology, Sports and Exercise Science
Paget High School
2018.09 - 2020.07
GCSEs - 11 (A-C) including English and Maths
Paget High School
2013.09 - 2018.07