Namazzi Kasozi-Batende
London,City of Westminster
Summary
I'm a young, passionate and creative individual who is dedicated to providing the best care possible whether that be as a staff nurse in the healthcare industry or as a holiday representative in the travel and tourism industry. I believe that our guests deserve the best and I'm willing to go the extra mile to deliver the service that they deserve.
Overview
11
11
years of professional experience
Work History
Registered Staff Nurse
Guy's and St Thomas' NHS Foundation Trust
London, City of Westminster
11.2022 - Current
- Monitoring and documenting patients vital signs.
- Escalating vital signs outside of normal parameters when appropriate.
- Capillary blood glucose monitoring.
- Testing urine.
- Cleaning the clinical area and the clinical equipment after each use.
- Handling complaints and escalating as appropriate.
- Assisting patients with their actives of daily living.
- Medication administration.
- Liaising with the multidisciplinary team when appropriate.
- Keeping patients and NOK up to date with their medical plan.
- Managing patient transfers and discharges.
Senior Healthcare Assistant
Imperial College Healthcare NHS Trust
London, Greater London
01.2016 - 09.2020
- Monitoring and documenting patients vital signs.
- Escalating vital signs outside of normal parameters.
- Capillary blood glucose monitoring.
- Testing urine.
- Cleaning the clinical area and the clinical equipment after each use.
- Booking, rescheduling and cancelling appointments.
- Handling complaints and escalating as appropriate.
- Assisting patients with their activities of daily living.
Holiday Representative
TUI
04.2018 - 10.2019
- Booking guests onto excursions and providing tailored recommendations.
- Providing customer service and going the extra smile.
- Handling complaints.
- Building relationships with suppliers.
- Liquidation.
- Guiding excursions.
- Assisting guests at the airport.
- Sickness and incident reports.
Outpatient Booking Clerk
Imperial College Healthcare NHS Trust
London, Greater London
08.2015 - 01.2016
- Booking, rescheduling and cancelling appointments.
- Processing referrals.
- Responding to patient emails and phone calls.
- Liaised with clinics on behalf of patients.
- Created digital copies of paperwork and stored records electronically.
- Observed confidentiality policies in storage and protection of medical data.
- Liaised with patient-care teams in collecting medical information for record completeness and accuracy.
Sales Assistant
Gap Inc
London, Tower Hamlets
01.2013 - 07.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque and card using POS systems.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Education
Master of Science - Nursing with Registration as an Adult Nurse
King's College London
London 09/2020 - 08/2022
Bachelor of Science - Biology
Kingston University
Kingston-upon-Thames 09/2011 - 05/2014
Skills
- Caseload management
- Ethical decision-making
- First-class patient care
- Outstanding communication
- Patient record management
- Data confidentiality
References
References available upon request.
Timeline
Registered Staff Nurse
Guy's and St Thomas' NHS Foundation Trust
11.2022 - Current
Holiday Representative
TUI
04.2018 - 10.2019
Senior Healthcare Assistant
Imperial College Healthcare NHS Trust
01.2016 - 09.2020
Outpatient Booking Clerk
Imperial College Healthcare NHS Trust
08.2015 - 01.2016
Sales Assistant
Gap Inc
01.2013 - 07.2015
Master of Science - Nursing with Registration as an Adult Nurse
King's College London
09/2020 - 08/2022
Bachelor of Science - Biology
Kingston University
09/2011 - 05/2014
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