Summary
Overview
Work history
Education
Skills
Languages
Timeline
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NAJM UL HASSAN

LEEDS,West YORKSHIRE

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Petrol station salesperson

Shell UK
LEEDS, UNITED KINGDOM
10.2022 - Current
  • Kept updated on latest store products to better serve customers.
  • Tracked fuel levels in fuel storage tanks.

Customer service representative

ZONG TELECOM INTERNATIONAL
Islamabad, PAKISTAN
07.2018 - 07.2020
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed high-value payments with meticulous accuracy.

Education

Master of Science - PROJECT MANAGEMENT

UNIVERSITY OF LAW
LEEDS
10.2022 - 11.2023

Bachelor of Business Administration - Business

PUNJAB COLLEGE
Pakistan
07.2015 - 07.2018

Skills

  • Customer service
  • Sales negotiating
  • Telesales techniques
  • Sales enquiry handling
  • Top sales performer

Languages

English
Fluent
Urdu
Native

Timeline

Petrol station salesperson

Shell UK
10.2022 - Current

Master of Science - PROJECT MANAGEMENT

UNIVERSITY OF LAW
10.2022 - 11.2023

Customer service representative

ZONG TELECOM INTERNATIONAL
07.2018 - 07.2020

Bachelor of Business Administration - Business

PUNJAB COLLEGE
07.2015 - 07.2018

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NAJM UL HASSAN