NAJM UL HASSAN
LEEDS,West YORKSHIRE
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Petrol station salesperson
Shell UK
LEEDS, UNITED KINGDOM
2022.10 - Current
- Kept updated on latest store products to better serve customers.
- Tracked fuel levels in fuel storage tanks.
Customer service representative
ZONG TELECOM INTERNATIONAL
Islamabad, PAKISTAN
2018.07 - 2020.07
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed high-value payments with meticulous accuracy.
Education
Master of Science - PROJECT MANAGEMENT
UNIVERSITY OF LAW
LEEDS 2022.10 - 2023.11
Bachelor of Business Administration - Business
PUNJAB COLLEGE
Pakistan 2015.07 - 2018.07
Skills
- Customer service
- Sales negotiating
- Telesales techniques
- Sales enquiry handling
- Top sales performer
Languages
English
Fluent
Urdu
Native
Timeline
Petrol station salesperson
Shell UK
2022.10 - Current
Master of Science - PROJECT MANAGEMENT
UNIVERSITY OF LAW
2022.10 - 2023.11
Customer service representative
ZONG TELECOM INTERNATIONAL
2018.07 - 2020.07
Bachelor of Business Administration - Business
PUNJAB COLLEGE
2015.07 - 2018.07