Catherine Calnan

Here, I assembled salad rolls and baked pastries in a high-pressure deli environment, serving hundreds of customers daily.

• Conducted daily cash counts to ensure accurate financial records.
• Maintained clean working environment to uphold hygiene standards.
• Organised stock and supplies for efficient retrieval during busy periods twice daily.
• Made sure to deliver exceptional customer service, fostering trust and rapport with clients.
• Addressed challenging customer interactions while maintaining professionalism.
• Learnt what it meant to be professional, providing a service to public as well as the importance of upholding professional standards.
• Assisted customers with fuel dispensing, ensuring safety and convenience.
• Ensured cleanliness of the shop was always up to standard creating positive impressions and mitigating germ and bacterial contamination.

• Improved client satisfaction by providing exceptional customer service.
• Welcomed walk-in customers, increased potential clientele base.
• Demonstrated professional etiquette whilst handling client complaints.
• Managed appointments, improved time management of stylists.
• Supported hairdressers during peak hours, reduced wait times for customers.
• Assisted in colouring procedures for more vibrant results.
• Displayed excellent communication skills whilst interacting with clients about their preferences and concerns.
• Provided coffee and magazines to clients, creating a comfortable waiting area atmosphere.
• Sterilised tools after use, upheld hygiene standards in the salon.
• Maintained cleanliness in the salon with regular cleaning duties.
• Swept hair cuttings from floor after each appointment for a clean work environment.
• Washed and conditioned clients' hair, enhanced their overall experience.
• Offered product recommendations to clients based on their hair type and condition.