Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
CustomerServiceRepresentative
Najaf Ali

Najaf Ali

London ,England

Summary

A reliable and multi-skilled professional with hands-on experience as a Data Entry Operator, Mobile Phone Technician, and SIA Door Supervisor. Highly organised and detail-oriented, with strong computer skills and the ability to manage accurate data entry, documentation, and administrative tasks efficiently. Technically skilled in diagnosing and repairing mobile phones, handling hardware and software issues, and providing excellent customer service in a fast-paced retail environment. Also an SIA-licensed Door Supervisor with proven experience maintaining safety and security, managing access control, handling difficult situations calmly, and ensuring compliance with site procedures. Known for professionalism, adaptability, strong communication skills, and the ability to work independently or as part of a team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SIA Door Supervisor

Agile Security
Bolton , England
01.2025 - 12.2025
  • Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
  • Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
  • Greeted guests in a warm and friendly manner as they entered and exited the building.
  • Maintained maximum security by quickly reporting safety breaches to senior management or local authorities.

Mobile Repair Technician

TikTech
London, England
09.2024 - 12.2025
  • Resolved customer complaints by offering effective solutions and follow-up services, improving overall customer satisfaction.
  • Replaced components such as LCDs, batteries and cameras on various mobile phones and tablet brands.
  • Diagnosed and repaired a wide range of mobile devices, including smartphones and tablets, to meet customer satisfaction.
  • Maintained up-to-date knowledge of mobile technology trends and repair techniques through continuous learning and development.
  • Utilised specialised diagnostic tools to accurately identify issues with mobile devices, leading to efficient repairs.

Data Entry Operator & Clerk Supervisor

Sui Northern Gas Pipelines Limited
Gujranwala, Pakistan
10.2018 - 08.2024
  • Oversaw a team of data entry clerks, ensuring accurate and timely processing of information.
  • Manage the data of Company in digital form.
  • Collecting and entering data in databases and maintaining accurate records of valuable company information.
  • Monitored and maintained data integrity, resolving discrepancies promptly.
  • Business or Sector: Electricity, gas, steam and air conditioning supply Department
  • Administration

Data Entry Operator

KIPS Preparation
Gujranwala, Pakistan
05.2016 - 06.2018
  • Collecting and entering data in databases and maintaining accurate records of valuable company information.
  • Implemented efficient data entry protocols, resulting in a 20% increase in productivity.
  • Supervise and manage a team of data entry specialists, providing training, guidance, and support as needed.
  • Develop and implement efficient data entry processes and procedures to ensure accurate and timely completion of tasks.
  • Monitored and maintained data integrity, resolving discrepancies promptly.
  • Business or Sector: Education Department
  • Administration

Education

Master of Science - MSc Artificial Intelligence and Data Science

University of Hull, England
Kingston Upon Hull, England
2025

Bachelor - Computer Science

Virtual University of Pakistan
07.2023

Intermediate - Mathematics, Statistics, Computer

Soft Solution College
01.2018

Skills

  • Digital Marketing
  • WordPress
  • Search Engine Optimization
  • Graphic Designing
  • Freelancing
  • Microsoft Office
  • Data entry
  • Team management

Languages

English
Upper intermediate
B2
Urdu
Proficient
C2
Punjabi
Proficient
C2

Certification

  • Microsoft office
  • Digital Marketing
  • WordPress
  • Search Engine Optimization
  • SIA Door Supervisor Licence

Interests

Playing Cricket

Book Reading

Timeline

SIA Door Supervisor

Agile Security
01.2025 - 12.2025

Mobile Repair Technician

TikTech
09.2024 - 12.2025

Data Entry Operator & Clerk Supervisor

Sui Northern Gas Pipelines Limited
10.2018 - 08.2024

Data Entry Operator

KIPS Preparation
05.2016 - 06.2018

Master of Science - MSc Artificial Intelligence and Data Science

University of Hull, England

Bachelor - Computer Science

Virtual University of Pakistan

Intermediate - Mathematics, Statistics, Computer

Soft Solution College
Najaf Ali