Nagat Mederick
Greater London,United Kingdom
Summary
Operational leader with expertise in transformation operating model design and governance. Proven success in scaling operations, ensuring cross-functional alignment, and maintaining business continuity. Skilled in service optimization, portfolio management, and program leadership, with a focus on benefits realization. Experienced in stakeholder engagement, process and systems optimization, and implementing lean six sigma methodologies to drive efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Data Operations & Transformation Manager
Times Higher Education
London, England
2024.07 - 2026.04
- Lead global data operations and transformation across distributed teams of 55+ in multiple time zones, improving consistency, accountability, and delivery quality.
- Built scalable operational frameworks that strengthened governance, workflow clarity, and cross-functional coordination for THE's global HE data products and rankings.
- Optimised resource planning, budgeting, and forecasting to support institutional priorities and product delivery cycles.
- Introduced Lean and Agile practices that improved transparency, prioritisation, and collaboration across data operations.
- Partnered with Data Protection Officer to ensure GDPR compliance, audit readiness, and robust risk management.
- Developed onboarding, training, and capability-building programmes that improved team performance and operational maturity.
- Implemented dashboards and reporting to surface insights on capacity, performance, and system utilisation for leadership decision-making.
Operations Manager / Project Manager
UCL – Faculty of Laws
London, England
2022.09 - 2024.07
- Senior operational lead for major academic faculty, overseeing HR, Finance, Estates, Facilities, and strategic project delivery.
- Embedded governance frameworks and operational standards that improved service delivery, transparency, and cross-faculty coordination.
- Delivered major projects including organisational change, space planning, building refurbishments, academic administration improvements, and digital workflow enhancements.
- Strengthened operational reporting, forecasting, and data-driven planning to support annual budgeting and strategic decision-making.
- Partnered with HR, Estates, Marketing, Technology, and academic leadership to streamline processes and improve communication.
- Fostered high-performance culture through capability development, coaching, and continuous improvement initiatives.
Deputy Operations Manager / Project Manager
UCL – Faculty of Laws
London, England
2017.01 - 2022.09
- Managed complex operational portfolios including HR processes, workforce planning, resource allocation, and academic administration.
- Delivered workload-allocation software project that improved efficiency and accuracy by 90%.
- Managed £1.5m part-time resources budget, ensuring sustainable workforce planning aligned with academic needs.
- Designed and piloted new administrative support roles to address resource gaps and improve service delivery.
- Supported senior leadership with business cases, operational readiness planning, and change initiatives.
Interim Project Support Administrator
UCL
London, England
2016.01 - 2017.01
- Supported IT change programmes, governance documentation, and crisis management.
Interim HR Coordinator
UCL
London, England
2016.01 - 2016.12
- Delivered HR operations including recruitment, onboarding, and GDPR-aligned policy updates.
- Improved casual worker processes by 80%.
Education
Bachelor of Arts - Marketing and Media Design
Solent University
Southampton 2000.09 - 2004.07
Skills
- Operational Leadership
- Transformation
- Operating model design
- Governance
- Scaling operations
- Cross-functional alignment
- Business continuity
- Service optimisation
- Strategy
- Delivery
- Portfolio leadership
- Programme leadership
- Road mapping
- Prioritisation frameworks
- Benefits realisation
- Senior stakeholder engagement
- Process optimisation
- Systems optimisation
- Lean Six Sigma
- Workflow redesign
- Automation
- KPI frameworks
- OKR frameworks
- Operational reporting
- Efficiency gains
- People leadership
- Culture leadership
- Capability development
- Performance culture
- Workforce planning
- Change adoption
- Risk and Issue management
- Compliance
- GDPR
- Audit readiness
- Operational controls
- Quality assurance
- Policy implementation
- Technical and Productivity Tools: Project Management: Asana, Jira
Collaboration: Zoom,Slack, Microsoft 365, Miro
CRM: Salesforce HRIS: Iris, HiBob, Team Tailor
Time Tracking: Clockify - Workflow automation
- Rapid adoption of new systems
Certification
- PMP – Project Management Professional, 2024
- Lean Six Sigma Green Belt, 2024
- 7 Steps to Modern Management, 2025
Accomplishments
- Winner of THE Continuous Improvement Award 2025 for delivering simplification and process optimisation within 6 months.
- Successfully rolled out Asana and Clockify systems across global teams.
- Introduced improved onboarding and training programmes, raising team performance and consistency.
- Designed and implemented employee feedback and engagement surveys.
- Delivered capability and skills assessment frameworks improving recruitment quality.
- Achieved 100% stakeholder satisfaction with workload-allocation system rollout.
- Delivered multiple office fit-outs and refurbishments concurrently, on time and within budget.
Affiliations
PMI – Project Management Institute, Member
Languages
English
Native
Swahili
Fluent
Industry Experience
- Higher Education
- Data & Analytics
- Logistics & Procurement
- Travel
- Media & Events
- Advertising
- Charity Sector
Timeline
Data Operations & Transformation Manager
Times Higher Education
2024.07 - 2026.04
Operations Manager / Project Manager
UCL – Faculty of Laws
2022.09 - 2024.07
Deputy Operations Manager / Project Manager
UCL – Faculty of Laws
2017.01 - 2022.09
Interim Project Support Administrator
UCL
2016.01 - 2017.01
Interim HR Coordinator
UCL
2016.01 - 2016.12
Bachelor of Arts - Marketing and Media Design
Solent University
2000.09 - 2004.07