HELEN DERBYSHIRE

• Led design and rollout of a new digital transformation product or primary care for c1800 users.
• Developed products and content for UK primary care's digital transformation, enhancing patient access and experience. Using Agile project methodology and quality assurance methodology.
• Led the Digital Journey Planner (DJP), facilitating practice digital transformation.
• Head of Product Development April-Nov 2023.

• Managed multiple digital transformation projects for UK healthcare organisations.
• Applied quality assurance methodology to ensure programmes were delivered on time and within budget.
• Delivered online consultation and telephony system integrations.
• Developed content for the National Digital Journey Planner.
• Led team to ensure timely service delivery and performance goals.

• Consulted and coached on medical practice management and leadership, specialising in HR, digital transformation, safeguarding change management, and practice improvement.
• Supported primary care teams to deliver excellent services.
• Advised independent practitioners on CQC registration and compliance.

A strategic manager for the school - overseeing OFSTED compliance, HR, Health & Safety, data analysis, safeguarding, governance, facilities, finance (CFO), contracts, IT, procurement, process improvement, infection control, and pupil education support.

• Strategically led all aspects of practice operations, ensuring excellent primary care services.
• Oversaw CQC compliance, HR, health & safety, training, safeguarding, data analysis, facilities, finance, contracts, IT, procurement, process improvement, infection control, and medical student/registrar education.

• Provided 24/7 strategic leadership, ensuring excellent primary care for 3,700 patients, achieving a CQC 'Outstanding' rating (top 2% nationally).
• Doubled patient base to 7,500+ through successful acquisition and mobilisation of a new branch site.
• Managed all operational aspects, including CQC, HR, safeguarding, health & safety, training, finance, IT, procurement, and continuous improvement.
• Supported clinical and non-clinical teams, and facilitated medical student education.

As part of England's Primary Care Services Inspectorate Team, conducted inspections applying practice management expertise.

• Expanded placement-based learning opportunities by collaborating with 140+ providers.
• Fostered strong relationships with placement instructors, contributing to curriculum development.
• Represented the School at regional and national events as an ambassador.

• Managed operational HR and advised 600+ employees within the University's largest faculty.
• Provided expert coaching to managers on recruitment, performance management, disciplinary procedures, TUPE, training, attendance management, employment law, and trade union relations.

Held HR responsibility for three directorates, assisting line managers with personnel issues, attendance management, disciplinaries & grievances, TUPE OUT project work and managing a small HR team.

Oversaw HR for 8 departments (800+ employees), including recruitment, training, advising managers, reporting, attendance management, disciplinaries, PHI claims, policy development, working time compliance, project management and SAP data entry.

General HR Administration support and specialist project work relating to Drivers Hours.