Summary
Overview
Work History
Education
Skills
Timeline
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Naga Gopi Reddy Mettu

LONDON

Summary

Cheerful offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. rive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Bar Waiter

Fat Pigeon Bar Hop
06.2022 - 04.2023
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
  • Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Customer Assistant

Airtel Store
03.2021 - 01.2022
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered timely responses to customer inquiries via phone or email communication channels.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.

Cashier

Spencers Cafe
03.2020 - 01.2021
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Master of Science -

UNIVERSITY OF GREENWICH
KENT

High School Diploma -

HIGHER EDUCATION
BAPATLA
04.2023

SECONDARY EDUCATION
VIJAYAWADA
04.2019

Skills

  • Teamwork and Collaboration
  • Time Management
  • Safe Food Handling
  • Dining area maintenance
  • Food Safety Standards
  • Transactions and Cash Handling
  • Upselling
  • Guest Relations Management
  • Conflict and Complaint Resolution

Timeline

Bar Waiter

Fat Pigeon Bar Hop
06.2022 - 04.2023

Customer Assistant

Airtel Store
03.2021 - 01.2022

Cashier

Spencers Cafe
03.2020 - 01.2021

Master of Science -

UNIVERSITY OF GREENWICH

High School Diploma -

HIGHER EDUCATION

SECONDARY EDUCATION

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Naga Gopi Reddy Mettu