Naema Reyes
Stafford,Staffordshire
Summary
Dedicated healthcare professional with extensive expertise in elderly and dementia care, adept at handling distressed patients and administering medication with precision. Proficient in NHS policies and healthcare software, ensuring seamless patient care through effective communication and person-centred care plans. Committed to providing compassionate end-of-life care, with specialised training in infection control procedures and palliative care.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Health Care Assistant
MHA
Stafford, England
10.2023 - Current
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Provided basic health education to patients for proper self-care post discharge.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Coordinated activities that encourage social interaction amongst residents within care home setting to foster sense of community spirit among them .
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Safely escorted patients during medical appointments and hospital visits.
Private Personal Care Assistant - Night Shift
Adolfo Holmes
Tanjay City, PH
03.2022 - 03.2023
- Built strong relationships with clients, enhancing their emotional wellbeing.
- Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
- Provided overnight care when required; ensuring peace of mind for both client and relatives.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
- Administered medication as prescribed to manage health conditions effectively.
- Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
On the Job Training - Health Care Assistant
Batoon Medical Clinic
Tanjay City, PH
11.2022 - 11.2022
- Monitored vital signs for early detection of health complications.
- Participated actively in training sessions for continuous skill development.
- Supported patients with mobility issues to improve their movement capability.
- Upheld confidentiality of patient information as per data protection regulations.
- Facilitated prompt services to patients through effective time management skills.
- Ensured cleanliness in wards, reduced risk of infection spread.
On the Job Training - Childcare
Little Children of the Philippines, Inc. - Hope Village Residential Shelter
Dumaguete City, PH
11.2022 - 11.2022
- Prepared nutritious meals daily to meet dietary needs of children.
- Offered tutoring services after school hours for improved academic performance.
- Taught basic life skills such as cooking and cleaning to build independence.
- Promoted personal hygiene practices among children enhancing their daily routines.
- Handled administrative tasks effectively whilst maintaining records up-to-date.
Barangay Health Worker (BHW) - Volunteer
Community Health Center
Tanjay City, PH
03.2022 - 11.2022
- Collaborated with medical staff for efficient patient care.
- Verified accuracy of patient information by cross-checking data improving record maintenance efficiency.
- Ensured cleanliness in all areas whilst adhering to infection control protocols.
- Conducted routine checks for vital signs, ensured patient stability.
- Arranged patient transportation for unit transfers and discharges.
Business Development Representative to Customer Success Specialist
Salary.com
Tanjay City , Philippines
02.2020 - 02.2022
- Delivered compelling presentations, influencing decision-makers towards partnerships.
- Identified potential leads to maximise conversion rates.
- Enhanced customer retention by maintaining excellent client relations.
- Negotiated contracts with prospective clients, securing profitable deals.
- Orchestrated product demonstrations that showcased unique selling points effectively.
- Spearheaded initiatives that promoted company's products and services.
- Collaborated closely with sales team to align strategies and targets.
Customer Service Representative
Qualfon Philippines (BPO)
Dumaguete City, PH
04.2019 - 01.2020
- Successfully provided customer services which includes, adding minutes to their phones and other inquiries.
- Handled high volumes of calls
- Process payments
- Collecting and analyzing customer feedback
- Offered technical support, leading to enhanced user experience.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
On the Job Training - Human Resource Management Office
Tanjay Municipality Hall
Tanjay City, PH
11.2017 - 02.2018
- Coordinated recruitment processes to attract high-quality candidates.
- Streamlined HR procedures, boosting productivity and efficiency within team.
- Assisted in payroll preparation, ensured timely disbursal.
- Organised welfare activities; promoted positive work culture.
- Handled routine administrative tasks; maintained organised work environment.
Education
NVQ Level 2 - Healthcare
UHA CAREGIVER ACADEMY
Dumaguete City, Negros Oriental 05/2022 - 10/2022
Bachelor of Science - Marine Engineering
Negros Maritime College Foundation Inc.
Sibulan, Negros Oriental 07/2018 - 03/2019
Junior High School to Senior High School - General Academic Strand
Diaz College
Tanjay City, Negros Oriental 06/2012 - 03/2018
Skills
- Handling distressed patients
- Knowledge of NHS policies
- Dementia care training
- End-Of-Life care sensitivity
- Healthcare software proficiency
- Communicating with dementia patients
- Multitasking under pressure
- Adapting to patient needs
- Elderly care
- Palliative Care
- Medication Administration
- Compassionate care giver
- Patient transporting
- Infection control procedures
- Person-centred care plans
Affiliations
- Reading
- Sports
- Cooking
- Videography
- Dancing
- Arts
- Knitting
- Singing
- Hiking
- Studying Languages
- Photography
Languages
English
Fluent
FILIPINO
Native
Cebuano
Native
Spanish
Beginner
Certification
NVQ Level 2 - Caregiver (Adult and Child)
NVQ Level 2 - Healthcare Assistant
References
References available upon request.
Personal Information
- Age: 25
- Height: 5'4
- Weight: 141.096 lb.
- Passport Number: P1591217C
- Citizenship: Filipino
- Date of birth: 03/09/00
- Gender: Female
- Marital status: Single
- Religion: Catholic
- Place of birth: Bais City, Negros Oriental, Philippines
TRAINING
- Occupational First Aid & Basic Life Support - CPR with AED Training Course, Philippine Red Cross, Perdices St., Dumaguete City, Negros Oriental, 6202, Philippines, 09/19/22, 09/20/22
- Introduction to Barangay Health Services, TESDA Online Program, 10/03/22, 10/07/22
- Caregiving NCII Training Program, UHA Caregiver Training ZaNi ViV Corporation, DNJ Bldg., Dr. V. Locsin St., Taclobo, Dumaguete City, 6200, Negros Oriental, 03/07/22, 08/01/22
- Customer Retention Team Training Course, Qualfon Philippines Inc. Dumaguete, EROS Building Dr. V. Locsin Street & Real St., Dumaguete City, Negros Oriental, 6200, 05/16/19, 07/30/19
- Leadership Training, Negros Maritime College Foundation Inc., Airport Area, National Highway, Sibulan, Negros Oriental, 6201, 01/14/19, 01/16/19
Timeline
Health Care Assistant
MHA
10.2023 - Current
On the Job Training - Health Care Assistant
Batoon Medical Clinic
11.2022 - 11.2022
On the Job Training - Childcare
Little Children of the Philippines, Inc. - Hope Village Residential Shelter
11.2022 - 11.2022
Barangay Health Worker (BHW) - Volunteer
Community Health Center
03.2022 - 11.2022
Private Personal Care Assistant - Night Shift
Adolfo Holmes
03.2022 - 03.2023
Business Development Representative to Customer Success Specialist
Salary.com
02.2020 - 02.2022
Customer Service Representative
Qualfon Philippines (BPO)
04.2019 - 01.2020
On the Job Training - Human Resource Management Office
Tanjay Municipality Hall
11.2017 - 02.2018
NVQ Level 2 - Healthcare
UHA CAREGIVER ACADEMY
05/2022 - 10/2022
Bachelor of Science - Marine Engineering
Negros Maritime College Foundation Inc.
07/2018 - 03/2019
Junior High School to Senior High School - General Academic Strand
Diaz College
06/2012 - 03/2018
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