Nadia Khan
Cardiff
Summary
Dynamic professional with expertise in luxury retail and in-person customer service, adept at sales, upselling, and cross-selling techniques. Demonstrates strong communication and active listening skills, effectively engaging multicultural customers. Proven ability to collaborate within teams and support leadership while excelling in problem-solving and conflict resolution. Proficient in Microsoft Office, record management, digital cash registers, and money transactions. Fluent in English and Urdu, with a talent for effective multitasking and personal selling techniques. Committed to enhancing customer experiences and driving sales growth.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Assistant manager
YUMMIES DESSERTS LTD
Cardiff
2025.04 - Current
- Contributed to increased sales through suggestive selling techniques at counters.
- Adhered strictly to company policies promoting a professional workplace environment.
- Restocked shelves as necessary maintaining adequate supply levels.
- Ensured rapid order processing by utilising espresso machines proficiently.
- Developed positive relationships with customers through friendly interactions.
- Collaborated effectively with team members for efficient service provision.
- Handled queries regarding products, providing detailed information as necessary.
- Greeted every customer warmly, promoting friendly atmosphere.
- Promoted sales and special promotions to increase store revenue.
- Fostered a positive work environment through effective leadership and team-building activities.
- Created a positive work environment, resulting in higher employee morale.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Delegated tasks to team members efficiently improving overall productivity.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
costumer support and sales representative
Adventure planet Tourism
Dubai
2023.12 - 2024.06
Customer Support & Sales Representative
Adventure Planet Tourism
Dubai
2023.12 - 2024.06
- Delivered in-person customer service to international clients, maintaining a luxury standard of care.
- Advised customers on premium experiences (e.g., Desert Safari, Dhow Cruise) and tailored recommendations to individual needs.
- Managed bookings, confirmations, and customer records with precision and efficiency.
- Enhanced brand reputation through consistent service excellence, increasing repeat customer engagement.
Sales Executive
Imtiaz Store
Pakistan
2022.01 - 2023.01
- Greeted and assisted customers with personalised product guidance.
- Promoted seasonal collections and offers to maximise sales revenue.
- Worked as part of a dynamic sales team, consistently meeting and exceeding daily sales targets.
Team Member
Fazal Center Shopping Mall
Pakistan
2019.01 - 2021.01
- Provided friendly and professional service to a high volume of shoppers.
- Supported product promotions and upselling strategies to achieve store goals.
- Ensured the shopping floor remained welcoming and well-presented at all times.
Education
Bachelor of Zoology -
Kinnaird College for Women University
LahoreFSc - Medical
Punjab College
LahoreMaster of Business Administration - International Logistics and Supply Chain Management
University of South Wales
Cardiff 2025.02 - 2026.01
Skills
- Luxury Retail & In-Person Customer Service
- Sales, Upselling & Cross-Selling Techniques
- Strong Communication & Active Listening
- Multicultural Customer Engagement
- Team Collaboration & Leadership Support
- Problem Solving & Conflict Resolution
- Microsoft Office & Record Management
- Fluent in English & Urdu
- Effective multitasking
- Digital cash registers
- Money transactions
- Personal selling techniques
- Microsoft Word, Excel and Powerpoint
- Customer Service
References
Available upon request.
Additional information
- Flexible and available for full/part-time roles.
- Committed to delivering luxury-level service in retail environments, drawing on Dubai customer service expertise.
Timeline
Assistant manager
YUMMIES DESSERTS LTD
2025.04 - Current
Master of Business Administration - International Logistics and Supply Chain Management
University of South Wales
2025.02 - 2026.01
costumer support and sales representative
Adventure planet Tourism
2023.12 - 2024.06
Customer Support & Sales Representative
Adventure Planet Tourism
2023.12 - 2024.06
Sales Executive
Imtiaz Store
2022.01 - 2023.01
Team Member
Fazal Center Shopping Mall
2019.01 - 2021.01
Bachelor of Zoology -
Kinnaird College for Women University
FSc - Medical
Punjab College