Ms word
Nadhiya Shafeeq
IT Professional
Wythenshawe
Summary
Dynamic professional with a background in technical support engineering, transitioning expertise into Cybersecurity Threat Intelligence and Forensics. Proven ability in troubleshooting and problem-solving, coupled with a proactive approach to staying abreast of emerging technologies and security trends. Strong analytical skills and a meticulous eye for detail, poised to contribute effectively in the realm of cybersecurity.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Virtual Impulse Technology
Kerala, India
09.2022 - 08.2023
- Provided assistance to clients remotly, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Master of Science - Cybersecurity, Threat Intelligence And Forensics
University of Salford
Greater Manchester 04.2001 -
Bachelor of Technology - Computer Science And Engineering
KMEA Engineering College
04.2001 -
Skills
Software Debugging
Remote Diagnostic
Application Support
Customer relationship management
Operating Systems
Team Collaboration
Programming languages
Cryptography
Attention to detail
Software
Ms Excel
Canva
Timeline
Technical Support Engineer
Virtual Impulse Technology
09.2022 - 08.2023
Master of Science - Cybersecurity, Threat Intelligence And Forensics
University of Salford
04.2001 -
Bachelor of Technology - Computer Science And Engineering
KMEA Engineering College
04.2001 -