Ms word
Nadhiya Shafeeq
IT Professional
Wythenshawe
Summary
Dynamic professional with a background in technical support engineering, transitioning expertise into Cybersecurity Threat Intelligence and Forensics. Proven ability in troubleshooting and problem-solving, coupled with a proactive approach to staying abreast of emerging technologies and security trends. Strong analytical skills and a meticulous eye for detail, poised to contribute effectively in the realm of cybersecurity.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Virtual Impulse Technology
Kerala, India
09.2022 - 08.2023
- Provided assistance to clients remotly, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Master of Science - Cybersecurity, Threat Intelligence And Forensics
University of Salford
Greater Manchester 04.2001 -
Bachelor of Technology - Computer Science And Engineering
KMEA Engineering College
04.2001 -
Skills
Software Debugging
Software
Ms Excel
Canva
Timeline
Technical Support Engineer
Virtual Impulse Technology
09.2022 - 08.2023
Master of Science - Cybersecurity, Threat Intelligence And Forensics
University of Salford
04.2001 -
Bachelor of Technology - Computer Science And Engineering
KMEA Engineering College
04.2001 -
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