Hi, I’m
Farouk Tomori
Technical Support Engineer/Channels Delivery Support
Worcester
Summary
Collaborative Technical Support Engineer with expertise in leveraging internal and external relationships to address complex challenges. Proficient in seeking assistance from vendors, colleagues, and external sources to improve ticket responses. Seamlessly integrates personal expertise with a diverse network of professional connections to deliver top-quality support.
Overview
3
years of professional experience
3
Certifications
1
Language
Work History
Fidelity Bank
Technical Support Engineer
01.2023 - 08.2024
Job overview
- Developed and maintained online and mobile banking applications, achieving a remarkable 99% uptime through meticulous troubleshooting and swift issue resolution
- Ensured smooth operation of payment platforms and collection portals by providing expert first and second-level support to all our developed applications across board
- Skillfully developed and deployed innovative products and features, adhering to change management best practices
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Regularly updated and refined technical documentation and procedures, ensuring the applications remained not just current, put optimally functional
Huawei Technology
Software Architect/Engineer
10.2021 - 01.2023
Job overview
- Engineered and executed innovative strategies for the Automation and Tools (AUTIN) Project by leveraging technologies such as OWS, JavaScript, and SQL
- Optimized and refreshed existing solutions to meet customer specifications
- Designed and documented solutions for various implementation scenarios within customer networks, including comprehensive testing reports
- Enhanced software performance by identifying and resolving system bottlenecks through thorough code analysis and optimization.
- Conducted regular performance evaluations of existing systems for potential improvements or upgrades based on emerging trends or changing business needs.
- Optimized database structures for improved query performance, resulting in faster response times for endusers.
CYBERSPACE NIGERIA
Software Developer(Intern)
03.2019 - 10.2019
Job overview
- Developed software solutions to meet customer requirements using C# and ASP.NET Core
- Maintained and revamped existing software solutions
- Participated actively in peer-to-peer learning opportunities which helped expand personal skillset as well as foster a collaborative work environment.
- Participated in brainstorming sessions to generate innovative ideas, leading to several successful project outcomes.
- Acquired knowledge about industry best practices concerning security measures when implementing new modules or modifying existing ones.
Nokia
Optimisation Engineer Intern
08.2018 - 10.2018
Job overview
- Manufactured and compiled components to integrate into final product designs.
- Conducted extensive literature reviews to stay current on industry trends and best practices, ensuring optimal design strategies were employed.
- Developed comprehensive technical documentation, streamlining communication between team members.
- Prepared standard reports and documentation to communicate results to senior management.
- Enhanced design efficiency by conducting thorough research on materials and processes.
- Optimized workflow processes by identifying inefficiencies and implementing targeted improvements.
Education
Aston UniversityBirmingham, United Kingdom
Masters from Artificial Intelligence
University of IlorinIlorin Nigeria
Computer Engineering
Skills
C# Development
Payment Platform Support
Technical Documentation
JavaScript
Testing Report Preparation
Customer Specification Compliance
Microsoft Office expert
ASPNET
Solution Architecture
OWS Technology
Software Optimization
Project Strategy Execution
Technical proficiency
Online Banking Application Maintenance
SQL
Automation Strategy
Solution Design and Documentation
Team work
Problem solving
Application installations
Remote support
Ticket management
Technical documentation
Hardware upgrades
Analytical thinking
Debugging
Software installation
Project management
Interpersonal communication
System configuration changing
Computer security
Customer support
Application support
Hardware configuration
Customer service
Software updates
Root-cause analysis
Technical solutions development
Training and mentoring
Customer success management
Backup and recovery
JIRA systems
Windows servers
Support system management
Software debugging
ITSM software
ITIL processes
Scripting languages
Windows OS support
Service log management
Technical troubleshooting
Technical support
System troubleshooting
Certification
ISO/IEC 20000-1:2018, Attended Microsoft Azure training, focusing on the latest advancements in .NET and Azure.
Awards
Exceptional Contributions to the AUTIN Project, Huawei Technology
Personal Information
- Gender: Male
- Marital Status: Single
Timeline
Technical Support Engineer
Fidelity Bank
01.2023 - 08.2024
Software Architect/Engineer
Huawei Technology
10.2021 - 01.2023
Software Developer(Intern)
CYBERSPACE NIGERIA
03.2019 - 10.2019
Optimisation Engineer Intern
Nokia
08.2018 - 10.2018
Aston University
Masters from Artificial Intelligence
University of Ilorin
Computer Engineering