Nadee Dandunnage
Bromley,United Kingdom
Summary
Banking professional with extensive experience in financial operations, stakeholder management, and regulatory compliance. Strong negotiation skills and a data-driven approach enhance service quality and operational efficiency. Proven ability to multitask in fast-paced environments while adapting to diverse roles and resolving issues promptly. Proficient in Microsoft Office and EViews for data analysis, leveraging project management expertise to drive successful outcomes in the banking sector.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Senior care assistant
Verilife
Bromley, United Kingdom
2025.08 - Current
- Assisted in daily personal care tasks, promoting independence amongst service users.
- Managed medication administration for service users, adhering strictly to prescribed doses.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
Customer Service Advisor
Santander UK
Sheffield, United Kingdom
2024.12 - 2025.08
- Managed inquiries, complaints, and service requests for over 50 customers effectively.
- Supported banking operations by processing payments, transactions, and loans while ensuring compliance.
- Resolved customer issues through effective problem-solving and critical thinking.
- Communicated clearly and empathetically with diverse customers.
- Adhered to financial regulations and policies to maintain compliance and mitigate risks.
- Guided customers through troubleshooting processes with patience and clarity.
- Coordinated with other teams to resolve complex client problems swiftly.
Banking Operations Analyst (Full Time)
Bank of Ceylon
Kalutara, Sri Lanka
2018.08 - 2022.08
- Assisted with evaluations of applicant credit histories by obtaining reports from credit bureaus.
- Supported analysis of borrower repayment histories, including loan and credit card payments.
- Verified income stability by examining employment histories and confirming salary details with documentation.
- Determined borrower repayment capacities to ensure financial sustainability.
- Conducted risk analyses to assess overall loan risks based on creditworthiness.
- Documented findings regarding credit history, financial assessments, and risk evaluations.
- Managed stakeholder relationships by providing personalised service to customers during withdrawals, deposits, account related transactions and pawning transactions.
- Facilitated smooth fund transfers and cheque clearing, providing effective coordination with various departments.
Intern – Accounts Division
National Water Supply and Drainage Board
Kalutara, Sri Lanka
2016.09 - 2017.02
- Assisted with preparation of financial statements including balance sheets, income statements, and cash flow statements.
- Maintained financial records by ensuring timely and accurate updates to accounting ledgers.
- Supported tracking and collection of outstanding payments from customers.
- Aided in monthly bank statement reconciliations to verify alignment with financial records.
- Provided general support to finance team for efficient operations.
Education
Bachelor of Commerce (Special) Degree - Commerce
University of Kelaniya
Sri Lanka 03/2013 - 03/2017
MSc - Economics Banking and Finance
Nottingham Trent University
United Kingdom 09/2022 - 10/2023
Skills
- Stakeholder Management
- Analysis and Reporting
- Negotiation Skills
- Financial Operations Experience
- Transactional Operations
- Multitasking Abilities
- Adaptability: Successfully adapted to different roles within the bank and diverse branch environments
- Problem Solving: Demonstrated ability to identify and resolve issues promptly, contributing to a positive customer experience
- Regulatory Compliance: Ensured adherence to regulatory guidelines during transaction processing
- Project Management: Planning, executing, and closing projects efficiently, ensuring goals are met on time, within scope, and budget
- Microsoft Office: Excel (Pivot Tables, VLOOKUP, Trend Forecasting), Word, PowerPoint, Outlook, Teams
- EVIEWS: Proficient in using EViews for data analysis and econometric modelling
- Strong business ethics
- Knowledge of regulatory environment
Certification
- Diploma in Management Accounting - CIMA, UK - 2014
Accomplishments
- Recognized as Staff Member of the Month in October 2021 for outstanding stakeholder management, contributing to customer satisfaction and branch success.
EXTRA CURRICULAR ACTIVITIES
President of LEO club of Panadura Alubomulla (2015).
Treasurer LEO Club of Panadura Alubomulla (2014)
Organizing Committee Vice President Project Pour Elle (2014) AIESEC in University of Kelaniya.
Project Chairman The LEO Book in Sri Lanka (2015) International Twining Project LEO club of Panadura Alubomulla.
Timeline
Senior care assistant
Verilife
2025.08 - Current
Customer Service Advisor
Santander UK
2024.12 - 2025.08
Banking Operations Analyst (Full Time)
Bank of Ceylon
2018.08 - 2022.08
Intern – Accounts Division
National Water Supply and Drainage Board
2016.09 - 2017.02
Bachelor of Commerce (Special) Degree - Commerce
University of Kelaniya
03/2013 - 03/2017
MSc - Economics Banking and Finance
Nottingham Trent University
09/2022 - 10/2023