Rebecca Wrench
Kingswinford,Dudley
Summary
Dedicated and well educated employee years of experience in diverse
environments. Patient, personable and professional in responding to individuals needs, with a passion to ensure safe, stable environments for those people in need. Excels at incorporating theories, methods and models to professional practice including trauma informed work. Hard working and a passionate individual with the ability to excel in a workplace environment.
Overview
9
9
years of professional experience
8065
8065
years of post-secondary education
Work History
Senior care assistant
Woodlands Gate Rest Home
Stourbridge, Dudley
07.2023 - Current
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Achieved an calm and harmonious living environment by mediating disputes between residents when necessary.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Facilitated social activities for stimulation and engagement of residents.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Conducted regular health checks on residents to ensure wellbeing.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Ensured clean and safe living environment by routine cleaning tasks.
- Contributed to the preparation of meals, following specific dietary requirements of each resident.
- Maintained accurate records of resident's progress and medical history.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Submitted reports to manager regarding status of client.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Increased resident satisfaction by providing personalised care plans.
- Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
- Improved physical mobility of many residents with carefully planned exercise routines.
- Encouraged a positive community atmosphere within the facility through organising events.
Care assistant
Woodlands Gate Rest Home
Stourbridge, Dudley
02.2020 - Current
- Provided emotional support to patients, improving their mental wellbeing.
- Assisted in daily living activities for enhanced patient comfort.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Organised recreational activities for improved social interaction amongst residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Respected privacy and dignity of each resident during provision of care services.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Submitted reports to manager regarding status of client.
Night care assistant
Westerlands care village
Brough, East Riding of Yorkshire
02.2019 - 01.2020
- Maintained high standards of cleanliness by regular tidying of residents' rooms.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
- Ensured safety of patients by conducting regular night checks.
- Collaborated with nursing staff, ensuring smooth transition between shifts.
- Provided emotional support to distressed residents, promoting a calming environment.
- Monitored vital signs regularly, maintaining accurate records for healthcare professionals.
- Responded swiftly to emergency situations, upholding resident well-being.
- Assisted in feeding activities; improved nutritional intake of residents.
- Prepared light meals or snacks during night shift to satisfy resident's hunger needs.
- Facilitated communication amongst residents during late hours for a sense of community within the care home.
- Documented nightly observations meticulously; provided crucial information for day staff.
- Conducted respectful and dignified end-of-life care when required; ensured comfortable final moments for patients.
- Upheld strict adherence to care plans set out by physicians; maintained continuity in patient treatment.
- Demonstrated empathy and patience whilst dealing with difficult behaviours at night; upheld peaceful atmosphere in the ward.
- Calmly and skilfully de-escalated residents exhibiting challenging behaviours with calm and caring tone.
- Delivered personalised care and support in line with individual care plans.
- Submitted reports to manager regarding status of client.
- Updated database with accurate records including risk assessments, incident reports and care plans.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Adapted to service users' needs and requests to maintain personalised care.
Bar supervisor
Tower Hull
Hull, Kingston upon Hull
06.2015 - 04.2019
- Enhanced customer satisfaction by managing bar operations efficiently.
- Trained staff for improved service quality and professionalism.
- Increased sales with effective promotional strategies.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Organised stock inventory to prevent shortages during peak hours.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Supervised team members to ensure excellent service delivery.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Scheduled shifts for staff members for efficient operation of the bar.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Temporary Cleaner
LWCleaning
Hull, Kingston upon Hull
11.2018 - 02.2019
- Promoted good maintenance habits amongst team members through regular training sessions.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Secured premises at end of shift, ensuring safety of all areas.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Bar staff member
Club Salvation
York, North Yorkshire
06.2016 - 09.2016
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Made cocktails for customer enjoyment.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
- Checked identification to maintain legal compliance.
- Engaged in upselling techniques, boosting sales revenue.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Maintained professional knowledge about various drink recipes and offerings.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Education
NVQ Level 3 Diploma - Adult Care
Realise Learning and Employment
Dudley 09.2023 - 06.2024
Diploma of Higher Education - Adult Social Care
Dudley College of Technology
Dudley 09.2021 - 09.2022
NVQ Level 2 - Public Services
Hull College
Hull 09.2013 - 07.2014
NVQ Level 2 - Photography
Hull College
Hull 09.2012 - 06.2013
GCSEs - English
Sir Henry Cooper School
Hull, Kingston upon Hull 04.2001 - 05.2012
GCSEs - Maths
Sir Henry Cooper School
Hull, Kingston upon HullGCSEs - Science
Sir Henry Cooper School
Hull, Kingston upon HullGCSEs - ICT
Sir Henry Cooper School
HullGCSEs - Health and Social Care
Sir Henry Cooper School
HullSkills
- Elderly care knowledge
- Medication administration
- Infection control procedures
- Health and safety regulations
- Palliative care expertise
- Dementia care proficiency
- Alzheimer's disease understanding
- Basic life support
- Hygiene maintenance competence
- Lifting and positioning expertise
- Personal care proficiency
- Empathy in patient interaction
- Communication with medical staff
- Listening to patients' needs
- Building trust with patients
- Family liaison expertise
- Promoting independence
- Delivering personalised care
- Pain management understanding
- Recognising signs of distress
- Advanced record keeping
- Mental health awareness
- End-Of-Life-Care knowledge
- Dementia care
- Multitasking
- Empathetic
- Excellent communication
- Safeguarding vulnerable adults
- Person-centred care plans
- Elderly care
- Meal preparation
- Patient hygiene
- Infection control
- Wound dressing
- Record-Keeping
- Pressure area care
- Bar management
- Staff supervision
- Stock control
- Cash handling
- Customer service excellence
- Health and safety compliance
- Time management
- Conflict resolution
- Training new staff
- Sales promotion
- Bar cleaning
- Meeting sales targets
- Handling complaints
- Strong numeracy
- Recruitment and hiring
- Team Leadership
- Stock management
- Quality Control
- Drinks upselling
- Shift supervision
- Upselling techniques
- Till and cash handling
- Beverage knowledge
- Staff training
- Social media management
- Cleanliness
- Chemical handling
- Housekeeping
Affiliations
- Travelling
- Family Time
- Dog Walks
- Music
- Baking
References
References available upon request.
Timeline
NVQ Level 3 Diploma - Adult Care
Realise Learning and Employment
09.2023 - 06.2024
Senior care assistant
Woodlands Gate Rest Home
07.2023 - Current
Diploma of Higher Education - Adult Social Care
Dudley College of Technology
09.2021 - 09.2022
Care assistant
Woodlands Gate Rest Home
02.2020 - Current
Night care assistant
Westerlands care village
02.2019 - 01.2020
Temporary Cleaner
LWCleaning
11.2018 - 02.2019
Bar staff member
Club Salvation
06.2016 - 09.2016
Bar supervisor
Tower Hull
06.2015 - 04.2019
NVQ Level 2 - Public Services
Hull College
09.2013 - 07.2014
NVQ Level 2 - Photography
Hull College
09.2012 - 06.2013
GCSEs - English
Sir Henry Cooper School
04.2001 - 05.2012
GCSEs - Maths
Sir Henry Cooper School
GCSEs - Science
Sir Henry Cooper School
GCSEs - ICT
Sir Henry Cooper School
GCSEs - Health and Social Care
Sir Henry Cooper School
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