Summary
Overview
Work history
Education
Skills
Languages
Timeline
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NABILA AWAN

London,Surrey

Summary

Experienced operations and customer service professional with a strong background in franchise management, airport security, and team leadership. Skilled in staff supervision, business operations, customer relations, compliance, and training. Proven ability to manage teams, improve service standards, and perform effectively in fast-paced environments.

Overview

26
26
years of professional experience

Work history

Heathrow Security Officer

Heathrow Airport
London
2023.11 - Current
  • Conducting full body searches and bag searching
  • Making sure all regulations are met whilst working
  • Always ensuring the safety and protection of passengers and staff
  • Remaining vigilant and responsible at all times

Director Franchise

Amigos Burgers and Shakes
2019.01 - 2023.01
  • Managed daily operations, staff performance, and financial reporting.
  • Supervised and trained a team of 10+ employees.
  • Improved customer satisfaction and online reviews through service improvements.
  • Managed payroll, scheduling, and stock control.
  • Developed partnerships and local business growth strategies.

Heathrow Security Officer

Heathrow Airport
London
2006.01 - 2020.01
  • Ensured passenger and staff safety within a busy airport environment.
  • Conducted passenger and baggage security searches.
  • Operated X-ray equipment and followed strict compliance procedures.
  • Delivered excellent customer service in high-pressure situations.

Aircraft Turnaround Coordinator

Aviance
London
2004.01 - 2006.01
  • Coordinated aircraft turnaround procedures to ensure punctual departures.
  • Worked closely with flight crews and ground staff.
  • Managed aircraft cleaning, fueling, catering, and cargo operations.

Passenger Check-In Agent

Aviance
London
2000.01 - 2004.01
  • Checked in passengers and baggage for international flights.
  • Made boarding announcements and assisted passengers.
  • Ensured compliance with airline safety and security procedures.

Education

Health and Social Care Advanced -

Solihull Sixth Form College
Solihull

GCSEs - undefined

Alderbrook School
Solihull

Skills

  • Operations Management
  • Team Leadership
  • Customer Service
  • Staff Training & Development
  • Business Administration
  • Payroll & Resource Allocation
  • Compliance & Security Procedures
  • Recruitment & Hiring
  • Strategic Planning
  • Quality Assurance

Languages

Urdu – Native
Punjabi – Native
English – Fluent

Timeline

Heathrow Security Officer

Heathrow Airport
2023.11 - Current

Director Franchise

Amigos Burgers and Shakes
2019.01 - 2023.01

Heathrow Security Officer

Heathrow Airport
2006.01 - 2020.01

Aircraft Turnaround Coordinator

Aviance
2004.01 - 2006.01

Passenger Check-In Agent

Aviance
2000.01 - 2004.01

GCSEs - undefined

Alderbrook School

Health and Social Care Advanced -

Solihull Sixth Form College

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NABILA AWAN