Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nabil Sbaihi

Nabil Sbaihi

Birmingham,England

Summary


Offering strong interpersonal and communication skills, combined with friendly and approachable manner. Knowledgeable about customer service principles and safety protocols, ensuring pleasant and secure experience for guests. Ready to use and develop skills in teamwork, problem-solving,

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Junior purser

Ryanair
Birmingham, England
12.2023 - Current
  • Crew briefing: Leads the pre-flight briefing, assigns positions, and reviews safety and service procedures.
  • Passenger and flight information review: Goes over special passenger needs, flight details, and any operational issues
  • Safety and security: Ensure safety procedures are followed, manages emergency situations, and coordinates with the flight deck

Senior Customer Service Agent

Qatar Airways
Doha, Qatar
08.2022 - 02.2023
  • Coordinate with the stakeholders for the smooth operations.
  • Monitor all airport facilities.
  • Guiding guests through the terminal.

Passenger Service Agent

Swissport
Casablanca , Morocco
06.2021 - 08.2022
  • Ensure that passengers, and their luggage, get on the right flight.
  • Giving flight information and directing passengers to departure gate
  • Escort people who require assistance and unaccompanied children


Education

DEUG - English Literature

Faculty Of Literature and Human Science, Ben M’sik
Casabalnca/ Morocco
09.2020 - 05.2022

DEUG - Hospitality and Tourism Management

AMTC
Casablanca/ Morocco
09.2018 - 05.2020

Diploma of Higher Education -

Mouly Idris high school
Casablanca/ Morocco
09.2017 - 06.2018

Skills

  • Time management efficiency
  • Professional and passionate about providing good customer service
  • Friendly

Languages

Arabic
Native
English
Fluent
French
Fluent

Timeline

Junior purser

Ryanair
12.2023 - Current

Senior Customer Service Agent

Qatar Airways
08.2022 - 02.2023

Passenger Service Agent

Swissport
06.2021 - 08.2022

DEUG - English Literature

Faculty Of Literature and Human Science, Ben M’sik
09.2020 - 05.2022

DEUG - Hospitality and Tourism Management

AMTC
09.2018 - 05.2020

Diploma of Higher Education -

Mouly Idris high school
09.2017 - 06.2018

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Nabil Sbaihi