Myron Williamson

Provided day-to-day 2nd line support for around 300 users across two businesses, covering both office-based and remote staff.

Managed on-prem Active Directory accounts and group policies, and supported the migration to Microsoft Entra ID (Azure AD).

Handled setup and troubleshooting for Microsoft 365 apps like Teams, Exchange, SharePoint, and OneDrive.

Logged, tracked, and resolved support requests using a help desk ticketing system, making sure issues were dealt with on time and within SLAs.

Contributed to the company's Cyber Essentials Plus certification by helping with patching, endpoint security, and compliance checks.

Looked after Microsoft Defender for Endpoint, keeping devices protected and up to date.

Provided hardware and software support for Windows laptops, desktops, and mobile devices.

Installed and maintained network kit including switches and UniFi wireless access points across office sites.

Troubleshot network problems including DNS, DHCP, VPN, and some basic firewall configurations.

Kept IT documentation up to date and helped build internal guides for common issues and processes.

Assisted with new starter setups, leaver processes, device rollouts, and software installs.