Christopher Goes

• Architect and technical lead for designing and delivering cloud-first transformation strategies across hybrid and on-premises environments.
• Reworked the company's SOC (Security Operations Center) offering for clients, integrating Microsoft Sentinel, XDR, and automation playbooks — with proactive roadmap-based consultations (monthly or quarterly).
• Increased Microsoft Secure Score across various clients; led a 2,000-seat organization to 90% cloud adoption with robust Defender and Sentinel configuration.
• Designed and implemented:
  Full tenant-to-tenant identity migrations
  Exchange hybrid to Exchange Online transitions
  End-to-end Intune deployment strategies (apps, policies, compliance, and device management)
  Automation workflows using PowerShell and Microsoft Graph for mass user and system operations
• Delivered live pre-sales consultation on cloud migration, licensing, and solution architecture — tailoring designs to client needs and technical maturity.
• Provided 1st, 2nd, and 3rd line training and mentorship to client teams on Microsoft 365, Azure, AWS, and Google Workspace, helping staff understand and support cloud tools effectively.
• Created High-Level Designs (HLD), Statements of Work (SoW), and business process flows for client solutions, migrations, and implementations.
• Designed AI-powered workflows that integrate GPTs into the service desk ticketing system to automate first-line responses and escalate with contextual analysis.
• Maintained support, improvements, and compliance in existing Office 365, Azure, and AWS infrastructures.
• Developed internal security roadmaps and automation tooling to help clients achieve Cyber Essentials Plus and ISO 27001 certifications, especially for endpoint compliance and reporting.

• Delivered 2nd and 3rd line support across virtualized and on-premises environments, including Hyper-V, VMware, and Citrix platforms.
• Implemented and managed Active Directory Domain Services (ADDS) and ADFS to strengthen identity security and improve user management.
• Led small technical teams and enhanced service delivery workflows using ITIL-aligned methodologies and ticketing systems.
• Administered and optimized Office 365 infrastructure for clients, ensuring reliable mail, collaboration, and identity experiences.
• Successfully migrated over 1,000 endpoints from Windows 7 to Windows 10 within one week, minimizing downtime and improving OS compliance.
• Designed automation workflows to streamline repetitive deployment tasks and increase support team efficiency.
• Planned and executed SharePoint migrations, improving client collaboration tools and security posture.
• Maintained high customer satisfaction through proactive relationship management and consistent SLA achievement.

• Rebuilt and restructured the company’s internal service desk operations, including ticket flow, response SLAs, and escalation pathways.
• Provided day-to-day support across on-premises servers and cloud environments, addressing infrastructure, software, and user issues.
• Enhanced email security and compliance through configuration and optimization of Microsoft 365, Mimecast, and backup solutions.
• Assisted with regulatory compliance for the client’s investment and trading operations, aligning IT controls with FCA and GDPR requirements.
• Delivered documentation, process flows, and long-term recommendations to support internal IT staff after contract completion.

• Developed a custom Cisco Firepower automation module using Ansible to manage thousands of IPs and email addresses for real-time RBL updates.
• Designed and deployed a SharePoint archiving system to Wasabi and Azure, using a mix of Python and PowerShell to automate large-scale migrations.
• Built workflow automations for ticketing systems, Office 365 tasks, and backup monitoring for SMB clients.
• Provided ad-hoc infrastructure advice and troubleshooting for small businesses, including firewall configuration, licensing audits, and security posture reviews.
• Created client-ready documentation and provided remote training sessions on Microsoft 365, PowerShell scripting, and secure cloud usage.

2nd and 3rd line support in Citrix and Windows environments. Managed VMware servers, applied ITIL principles, and resolved high-impact incidents across enterprise systems.

Provided technical support and issue resolution for UC and cloud-based communication systems.

Helped users with IT systems and software support across various platforms. Maintained hardware and monitored service desk requests.

Maintained Windows server environments, user accounts, and backups. Supported networking and system performance across small-to-medium business clients.