MYRIAM BAKHASHWEEN
Summary
Product Operations Consultant with 5+ years of experience delivering digital products, automation solutions and transformation programmes across government organisations. Experienced partnering with Product Owners, Engineering teams and executive stakeholders to define product requirements, optimise operations and deliver scalable customer-facing solutions. Improved operational efficiency by 50%, reduced development effort by 30% and cut manual processing by 25% through product optimisation, automation and process redesign.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
9
9
years of professional experience
Work history
Consultant | Senior Associate | Associate
KPMG
Riyadh, Saudi Arabia
2023.09 - Current
- Reduced development effort by 30% and improved operational efficiency by 50% by designing reusable low-code configuration capabilities for government digital services.
- Reduced manual processing by 25% by redesigning customer-facing workflows and delivering product enhancements across government digital platforms.
- Resolved a high-impact product issue affecting the ECZA One Stop Shop platform, restoring functionality across 60% of impacted user journeys by prioritising scalable product improvements.
- Automated payment approval workflows by defining product requirements for an ERP integration between the One-Stop-Shop platform and finance systems, reducing support team workload by 30%.
- Defined product requirements and delivered customer-facing enhancements across 10 national workforce programmes supporting over 2 million beneficiaries, partnering with Product Owners and Engineering teams to deliver scalable digital services.
- Prioritised product backlogs across 7+ digital products by balancing customer needs, business value and technical feasibility, enabling cross-functional teams to deliver scalable product enhancements.
- Prioritised 14 GenAI opportunities across government digital services, recommending 3 high-impact AI solutions through business case development and product strategy, projected to reduce ticket routing time by up to 90% and incomplete applications by up to 60%.
- Influenced product and transformation decisions by aligning priorities and mitigating delivery risks with Partners, Directors and General Managers across multiple programmes.
UX/UI Researcher
Tuhoon
Dubai, United Arab Emirates
2023.01 - 2023.07
- Improved product decision-making across a mental health platform serving ~1,500 weekly active users by conducting user research, identifying customer pain points and translating insights into prioritised product enhancements.
- Improved end-to-end user journeys by collaborating with Product and Engineering teams to translate user insights into customer-centric product decisions.
Investment Analyst
2XL Capital Partners
London, United Kingdom
2018.01 - 2019.01
- Evaluated investment opportunities valued between £100M–£200M by conducting commercial due diligence, analysing market and financial data, and developing recommendations for senior stakeholders.
- Translated complex commercial and operational insights into executive presentations and investment recommendations.
Education
BA - Communication Design (Digital Design)
Central Saint Martins, University of the Arts London
2019.01 - 2022.01
Pure Mathematics
American University of Beirut
2015.01 - 2018.01
Skills
- Product Operations
- Business Analysis
- Product Requirements
- Backlog Prioritisation
- Stakeholder Management
- Agile (Scrum)
- Customer Journey Optimisation
- Process Optimisation
- AI Strategy
- Digital Transformation
Certification
- Professional Scrum Master I
- PADI Open Water Diver
Languages
English
French
Arabic
Italian
Timeline
Consultant | Senior Associate | Associate
KPMG
2023.09 - Current
UX/UI Researcher
Tuhoon
2023.01 - 2023.07
BA - Communication Design (Digital Design)
Central Saint Martins, University of the Arts London
2019.01 - 2022.01
Investment Analyst
2XL Capital Partners
2018.01 - 2019.01
Pure Mathematics
American University of Beirut
2015.01 - 2018.01