Myles McGrillen
Oswaldtwistle,Lancashire
Summary
Experienced professional with extensive expertise in procurement processes, service level agreements, and quality assurance testing procedures. Demonstrates a strong understanding of safety regulations and HSE standards, coupled with proficiency in technical equipment and root cause analysis techniques. Proven track record in service quality improvement, resource allocation, and proactive leadership within field operations supervision. Adept at staff training and development, performance management, and implementing process improvement techniques to enhance operational efficiency. Committed to leveraging business communication skills and customer retention strategies to drive organisational success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
18
18
years of professional experience
Work history
Regional Field Service Manager
Zip Water UK
Remote
2025.01 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Ensured compliance with legal regulations during all operations.
- Handled escalated customer issues, ensuring resolution and satisfaction.
- Built strong relationships with key customers through regular visits and consultations.
- Conducted regular team meetings, promoting collaboration and communication.
- Conducted performance reviews for employee growth opportunities.
- Coordinated field service activities to ensure timely response.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Directed activities of staff to maximise service availability and play to teams' strengths.
Service Engineer
Zip Water UK
Remote
2018.02 - 2025.01
- Conducted routine inspections to ensure system integrity for efficient operations.
- Tailored unique solutions for clients' specific needs enhancing customer satisfaction.
- Enhanced operational efficiency, implemented new service protocols.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Achieved optimal machinery performance by executing regular preventive maintenance.
- Utilised advanced diagnostic tools to quickly identify faults in machinery components.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
- Facilitated technical training sessions for junior staff to improve overall team capability.
- Performed extensive repair works to restore functionality in faulty machines.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Updated client records diligently to monitor service history and future requirements.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Documented work logs and repairs to maintain accurate records.
- Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Maintained knowledge of updated changes in various equipment models.
- Scheduled and carried out Planned Preventative Maintenance (PPM).
- Installed and repaired mechatronic components independently.
- Read and followed technical documentation to complete accurate repairs.
Plumbing/Heating Maintenance Engineer
AO
Bolton, Lancashire
2016.03 - 2018.02
- Installed new equipment, improved overall plant productivity levels.
- Solved complex technical issues to maintain smooth operations.
- Assisted in budgeting decisions, helped reduce unnecessary expenditure on repairs.
- Drafted clear and concise reports after each repair or installation task.
- Adhered strictly to all company policies, maintained high professional standards at all times.
- Delegated tasks amongst team members for effective workload distribution.
- Managed stock control of spare parts to ensure minimal operational disruptions.
- Responded to plant breakdowns and emergency callouts.
- Tested equipment to identify potential issues and maintain compliance with safety standards.
- Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
- Upheld proactive approach to health and safety practices for safe, secure working environment.
Plumbing and Heating engineer
Bolton at Home
Bolton, Lancashire
2013.02 - 2016.03
- Handled high-pressure situations calmly, provided efficient solutions under stress.
- Streamlined workflow by maintaining clean and organised workspaces.
- Delivered quality services by staying updated on latest industry trends and techniques.
- Drafted accurate job reports after each service visit; assisted in record keeping.
- Ensured safety compliance whilst carrying out all plumbing duties.
- Carried out comprehensive risk assessments before beginning any work, ensured safety at all times.
- Implemented effective solutions for complex heating system problems.
- Improved customer satisfaction by promptly resolving plumbing and heating issues.
- Fostered a positive working environment through professional communication skills.
- Conducted thorough inspections, identified potential problems in advance.
- Liaised with clients, understood their requirements effectively.
- Repaired complex plumbing systems to prevent water wastage and damage.
- Provided emergency repairs swiftly, minimised disruption to the client's routine.
- Demonstrated excellent problem-solving abilities whilst dealing with unforeseen issues during installation or repair works.
Apprentice Heating Engineer
Bolton at Home
Bolton, Lancashire
2008.08 - 2013.02
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Developed practical skills for enhanced productivity through hands-on training.
- Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
- Observed safety protocols consistently, ensuring a risk-free workplace.
- Maintained clean and safe working environment, enhancing overall efficiency.
Education
GCSEs - English
Rivington and Blackrod High
BoltonGCSEs - Maths
Rivington and Blackrod High
BoltonNVQ Level 1 - Plumbing and Heating
Bolton College
BoltonNVQ Level 2 - Plumbing and Heating
Bolton College
BoltonNVQ Level 3 - Plumbing and Heating
Bolton College
BoltonSkills
- Procurement process understanding
- Service level agreement understanding
- Quality assurance testing procedures
- Familiarity with safety regulations
- Service level agreement knowledge
- Service quality improvement
- Adaptability to technology changes
- Technical equipment knowledge
- Root cause analysis techniques
- Understanding of hse regulations
- Time management mastery
- Tactical decision making
- Technical equipment proficiency
- Resource allocation expertise
- Proactive leadership
- Field operations supervision
- Staff training and development
- Customer retention strategies
- Staff performance management
- Process improvement techniques
- Quality assurance techniques
- Business communication
- Performance monitoring
Affiliations
- Spending time with my family, socialising, Sports
Accomplishments
When I was an apprentice, I finished 2nd in the National Apprentice Awards
Became the Area Manager covering the North East and Ireland in January 2025
References
References available upon request.
Timeline
Regional Field Service Manager
Zip Water UK
2025.01 - Current
Service Engineer
Zip Water UK
2018.02 - 2025.01
Plumbing/Heating Maintenance Engineer
AO
2016.03 - 2018.02
Plumbing and Heating engineer
Bolton at Home
2013.02 - 2016.03
Apprentice Heating Engineer
Bolton at Home
2008.08 - 2013.02
GCSEs - English
Rivington and Blackrod High
GCSEs - Maths
Rivington and Blackrod High
NVQ Level 1 - Plumbing and Heating
Bolton College
NVQ Level 2 - Plumbing and Heating
Bolton College
NVQ Level 3 - Plumbing and Heating
Bolton College