Mya Whyte
Stirling
Summary
Motivated and adaptable professional with a strong background in customer service, retail, and administrative support. Recently graduated with a First Class Honours degree in Psychology and set to begin a Master's in Applied Forensic Psychology next year, bringing a detail-oriented approach, excellent time management, and strong communication skills to every role. Experienced in handling sensitive information, managing front-desk operations, and supporting day-to-day business tasks using Microsoft Office applications. Known for being a fast learner with a proactive attitude and the ability to thrive in fast-paced, team-based environments. Now seeking to build on this experience in roles that offer opportunities to further develop administrative and organisational skills.
Overview
7
7
years of professional experience
Work history
Retail Assistant
Blair Drummond Smiddy Farm Shop
Stirling
2023.05 - 2025.07
- Received new stock and replenished shelves with fresh merchandise for customers.
- Demonstrated products, highlighted benefits and answered questions to encourage sales.
- Utilised upselling techniques and suggestions to increase per-customer sales.
- Helped customers with questions, locating products and completing purchases.
- Received formal training in visual merchandising of non-food
Hotel Receptionist
Colessio
Stirling
2022.06 - 2023.05
- Helped clients feel welcome by conversing warmly and professionally answering questions.
- Developed proficiency in Jamovi and Microsoft Office and used these to regularly to complete assignments.
- Handled and resolved issues and complaints professionally
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Increased efficiency of document retrieval with well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Retail Associate
Homesense/TKMaxx
Aberdeen/Stirling
2020.10 - 2022.06
- Demonstrated products, highlighted benefits and answered questions to encourage sales.
- Moved between stores seasonally.
- Checked merchandise regularly to identify needs and took care to maintain neat arrangements.
- Completed customer payments using credit cards, mobile payments and cash.
- Updated display signs with current product information and special messages to help drive sales.
- Observed customer behaviours and actively worked to prevent shoplifting and other losses.
Kitchen Assistant
The Anchor Hotel
Johnshaven
2018.03 - 2020.05
- Maintained a clean work environment whilst working in a fast paced kitchen environment.
- Met high-volume demands with enthusiasm and quality service and support.
- Wiped down and sanitised work spaces and frequently touched surfaces.
- Assisted team members with tasks and consistently meet targets.
Education
National 5 - Mathematics, Practical Cookery
Mackie Academy
Bachelor of Arts - Psychology
University of Stirling
09/2021 - 06/2025
Scottish Higher - English, Business, Biology, Modern Studies, Chemistry, Human Biology, History
Mackie Academy
06/2019 - 08/2021
Skills
- Proficiency in Microsoft Office
- Customer service excellence
- Time management
- Attention to detail
- Adaptability and flexibility
- Professional communication (verbal & written)
- Data entry and record keeping
- Problem-solving and initiative
Affiliations
- Keen traveller
- Horse riding
- Netball
- Reading non-fiction
Timeline
Retail Assistant
Blair Drummond Smiddy Farm Shop
2023.05 - 2025.07
Hotel Receptionist
Colessio
2022.06 - 2023.05
Retail Associate
Homesense/TKMaxx
2020.10 - 2022.06
Kitchen Assistant
The Anchor Hotel
2018.03 - 2020.05
National 5 - Mathematics, Practical Cookery
Mackie Academy
Bachelor of Arts - Psychology
University of Stirling
09/2021 - 06/2025
Scottish Higher - English, Business, Biology, Modern Studies, Chemistry, Human Biology, History
Mackie Academy
06/2019 - 08/2021