Hafsa-Bibi Saifullah

• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Liaised with team to develop strategies in improving customer service.
• Transferred customer calls to respective department or personnel to address specific issues.

• Identified signs of distress in students, resolving behavioural and emotional issues.
• Prepared additional learning resources and aids to promote inclusivity in learning.
• Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop social, emotional, physical and cognitive skills.
• Assisted students with a range of learning differences, including ADD, ADHD, ASD and SEMH to achieve their full potential for independence.
• Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.

Worked full-time as volunteer learning and behavioural support mentor with a youth education charity called City Year, our aim was to support students from a disadvantaged background to ensure that they the support to do well in their education. Worked with students to provide extra support due to either low academic progress, social, emotional, and mental health related issues and poor attendance. Experience working with SEN and SEMH needs.

• Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
• Provided maths and English GCSE preparation tutoring, helping students to achieve target grades.
• Applied strong knowledge of UK national curriculum to enhance attainment levels.
• Customised tutoring to suit individual competencies, enabling paced academic progression.