Mya Sutherland
Summary
Motivated and enthusiastic professional with a BA in Psychology and Sociology and a well-rounded background across hospitality, customer service, and hands-on roles. Experienced in delivering high standards in dynamic and challenging environments, with strong resilience and adaptability. Confident and knowledgeable in customer-facing situations, yet always eager to learn new skills and take on fresh challenges. Passionate about contributing to a team and creating positive experiences for clients and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Supervisor/Barista
Cowan & Sons
Scotland
2025.04 - 2025.10
- Supervised daily cafe operations and supported team members
- Trained and guided staff to deliver great customer service
- Handled customer queries and resolved issues effectively
- Monitored and maintained inventory levels
- Collaborated with FOH and BOH to ensure smooth service
- Food and beverage preparation and service (coffee experience)
Airbnb Cleaner
St Kilda Apartments
New Zealand
2020.01 - 2023.12
- Upheld high standards of cleanliness and hygiene through routine cleaning tasks
- Maintained a high standard in the presentation of the apartment
- Communicated with Airbnb hosts if any damages or maintenance were needed within the apartments
- Engaged with guests, welcoming them into the apartment
- Completed cleaning tasks efficiently within designated timeframes
Orchard Hand
Mr Apple
New Zealand
2023.11 - 2024.07
- Daily tasks included tree training, thinning, accommodation maintenance, disease control, crop loading, and quality control
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Successfully delivered tasks within deadlines
- Maintained detailed records and ensured efficient communication between teams
Education
Bachelor of Arts - Psychology and Sociology
Victoria University of Wellington
New Zealand 2001.04 -
GCSEs -
Iona College
New Zealand 2014.01 - 2020.12
Skills
- Leadership & Teamwork
- Communication
- Adaptability
- Time Management
- Problem Solving
- Organization
- Food & Beverage Service
- Attention to Detail
- Initiative
- Multitasking
- Critical Thinking
- Reliability
Certification
- New Zealand & British Passports
- First Aid Certification
- Outdoor First Aid Certification
Volunteer Experience
- Lauriston Farm, 2025
- Mission Estate Winery Volunteer, 2019-2020
- Te Paka Tree Planting, 2020
- Ocean Beach Native Reserve Tree Planting, 2020
- Weet-Bix Kids Triathlon, 2020
Affiliations
- Hillwalking
- Outdoors
- Jewellery design and crafting
- Cycling
- Gardening
Other experince
Perk Pantry: Barista/Server Scotland 02/2026 - Current
The Olive Branch: Server Scotland 12/2024 - 3/2025
Purely Baby: Restock and Sales New Zealand 07/2022
RJ Flowers Limited: Seasonal Apple Thinning New Zealand 11/2021 - 12/2021
Cherri: Seasonal Cherry Tree Training and Maintenance New Zealand
11/2020 - 12/2020
Timeline
Supervisor/Barista
Cowan & Sons
2025.04 - 2025.10
Orchard Hand
Mr Apple
2023.11 - 2024.07
Airbnb Cleaner
St Kilda Apartments
2020.01 - 2023.12
GCSEs -
Iona College
2014.01 - 2020.12
Bachelor of Arts - Psychology and Sociology
Victoria University of Wellington
2001.04 -