Chelsea Cross
Soham,Cambridgeshire
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. I have excellent communication within a team and with customers in order to create a positive environment for everyone.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Supervisor/Barista
Hot Numbers LTD
Cambridge, Cambridgeshire
08.2022 - Current
- Worked alongside other supervisors/managers to oversee the daily café operations. For example, organising breaks and organising daily orders and deliveries efficiently.
- Being able to lead a team during busy periods by delegating tasks and supporting staff members in a way to achieve high customer service standards.
- Being able to open and close the café including dialling in coffee daily and maintaining overall cleanliness of the café.
- I have helped conduct trial shifts alongside managers and provided training for new members of staff.
- I have over a year experience working with speciality coffee and preparing the products to meet high customer standards.
- I'm able to organise shifts and ensure that daily and weekly cleaning tasks are carried out so that a high standard of cleanliness is achieved.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Kept appropriate stock levels to match expected demand.
- Increased customer satisfaction by resolving issues.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- I have worked multiple shifts across various areas of the company including in the kitchen. This included various tasks such as preparing menu items and cooking and serving orders to meet company standards.
- I have recently completed a year long apprenticeship course. The course taught me lots of various skills that I believe will be useful throughout my future career. I gained understanding of different service styles, customer service training and specialty coffee training.
- I'm able to lead all team members while still achieving high standards for the area of service I'm placed on. For example being able to direct members of staff on where to work while preparing drinks and products myself.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Trained new hires and set up mentoring relationships to drive team performance.
- Created and maintained displays and signs.
Waitress
The Merry Monk
Isleham, Cambridgeshire
08.2021 - 11.2022
- Stayed up to date on menu changes to accurately answer customer queries.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Kept tables clear of used crockery, glassware and cutlery.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Greeted and escorted guests to tables.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Prepared tables for guests and reset tables between customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Polished glasses and cutlery to pristine standards.
- Informed kitchen staff regarding special order requirements.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handled chemicals and waste in line with COSHH regulations.
Education
GCSEs -
Soham Village College
Soham, Cambridgeshire 09.2019 - 07.2021
First Aid - Mental Health First Aid
PTE Skills LTD
Cambridge 02.2022 - 02.2025
BIABB - Food Safety Training
BIIAB Cambridge Regional College
Cambridge 03.2023 -
BIIAB Apprenticeship - Hospitality Team Member (Food & Beverage Service)
Cambridge Regional College
Cambridge 11.2022 - 02.2024
Skills
- Opening and closing duties
- Point of sale knowledge
- Coffee machinery operation
- Product displays
- Beverage upselling
- Espresso machine maintenance and operations
- Hospitality service expertise
- Supervisory leadership
- Speedy and efficient bar management
- Teamwork and collaboration
- Conflict resolution
- Employee training
- Safe food handling
- Strong communication
- Positive attitude
- Beverage preparation including latte art
Affiliations
- I have a love for baking at home, including treats such as brownies and cakes.
- I attend a weekly pub quiz with a group of my close friends.
- Every week I attend Rainbows as a leader, a Girl Guiding group of young girls aged 4-7 years old.
Timeline
BIABB - Food Safety Training
BIIAB Cambridge Regional College
03.2023 -
BIIAB Apprenticeship - Hospitality Team Member (Food & Beverage Service)
Cambridge Regional College
11.2022 - 02.2024
Supervisor/Barista
Hot Numbers LTD
08.2022 - Current
First Aid - Mental Health First Aid
PTE Skills LTD
02.2022 - 02.2025
Waitress
The Merry Monk
08.2021 - 11.2022
GCSEs -
Soham Village College
09.2019 - 07.2021
Similar Profiles
Massimiliano MeliMassimiliano Meli
General Manager/Sales Manager at Forte In NumbersGeneral Manager/Sales Manager at Forte In Numbers
ARCHANA SINGHARCHANA SINGH
Accountant at Life Beyond NumbersAccountant at Life Beyond Numbers
SUDESHNA DESUDESHNA DE
Software Engineer at Capital Numbers InfotechSoftware Engineer at Capital Numbers Infotech