Mya Rehman
Birmingham
Summary
Highly skilled professional with a strong emphasis on time management, communication proficiency, and patience under pressure. Demonstrates exceptional team collaboration and attentive listening abilities, ensuring effective conflict resolution and forward planning. Known for initiative thinking and a proactive approach to achieving organisational goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front of House/ Receptionist
Liberty Leisure
2023.04 - 2025.04
- Working in both Front of House and Receptionist department, allows me to adapt to various roles, demonstrating flexibility and commitment to team success.
- Utilising conflict resolution skills to manage difficult situations with members.
- Conducting daily opening and closing procedures, securing and preparing the facilities for the next day.
- Assisting in training new team members, sharing knowledge and best practices to enhance team performance.
- Developing communication specifically passing on feedback from members to management to enhance customer satisfaction and maintain business loyalty, which resulted in a 35% decrease in members cancelling between the 2 years of it being open
- handling telephone or email enquiries or communicating with colleagues.
- Implemented higher standards of organisation within the team such as for monthly paperwork and managing stock levels of FOH supplies.
Front of House
Sixes Social Cricket
2022.11 - 2023.04
- This job environment was very fast paced as it had a restaurant, bar and interactive cricket nets for the public to book onto which all simultaneously had to be maintained.
- Within this role teamwork, communication and organisational skills were utilised
- Managing reservations efficiently, coordinating tables/cricket nets allocations based on party sizes throughout the day.
- Supporting team members during rush hours.
- Problem solving was another highlighted skill which was necessary, as bookings were back to back any minor delay would affect later bookings so these problems had to be solved efficiently to maintain a positive atmosphere
Front of House
The Belfry Hotel and Resort
2021.06 - 2022.10
- My role required excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment, dealing with on average 500 guests daily within a 4 hour time slot.
- Collaborating with kitchen staff to ensure smooth operation.
- Worked with energy and determination to maintain accurate, efficient service during peak hours, working closely with the team to maintain high standards of customer service and addressed any issues promptly to ensure guest satisfaction.
- Participated in regular team meetings to discuss service improvements and guest feedback.
- Assisted in the planning and execution of special events and functions.
Education
A-Level's - Maths, Chemistry, Geography
Bishop Vesey's Grammar School
Birmingham 2019.09 - 2021.05
GCSE's - Maths, English, Physics, Biology, Chemistry
Sutton Coldfield Grammar School For Girls
Birmingham 2014.09 - 2019.05
Skills
- Time management
- Communication proficiency
- Patience under pressure
- Team Collaboration
- Listening attentively
- Conflict resolution
- Initiative thinking
- Forward planning
Custom
Available on request.
Certification
- Full UK manual driving licence
I have gained a certification for the following through atctraining
- Aviation Basics
- Basic Safety and SMS
- Human Factors in Airport Operations
- Airside Safety Awareness
- Safety Management Systems (SMS) in Aviation
- Aircraft Weight and Balance Principles
- Dangerous Goods Regulations (DGR) for Load Planners, Dispatchers and Turnaround Coordinators
Timeline
Front of House/ Receptionist
Liberty Leisure
2023.04 - 2025.04
Front of House
Sixes Social Cricket
2022.11 - 2023.04
Front of House
The Belfry Hotel and Resort
2021.06 - 2022.10
A-Level's - Maths, Chemistry, Geography
Bishop Vesey's Grammar School
2019.09 - 2021.05
GCSE's - Maths, English, Physics, Biology, Chemistry
Sutton Coldfield Grammar School For Girls
2014.09 - 2019.05