Mya Lowey
Milton Keynes,milton keynes
Summary
I use clinical pathways to assess a wide range of acute and non-acute presentations, identify red flag symptoms, and ensure patients receive the most appropriate level of care through safe triage and escalation when required. I have developed the ability to remain calm and make accurate clinical decisions in high-pressure situations, often supporting patients who are distressed, vulnerable, or experiencing medical emergencies. I communicate with empathy and professionalism, ensuring patients feel listened to while gathering clinically relevant information to support safe decision making. Working in a fast paced urgent care environment has strengthened my clinical judgement, safeguarding awareness, and ability to work collaboratively as part of a multidisciplinary NHS team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Health Advisor
South Central Ambulance Service
Milton Keynes, Buckinghamshire
01.2025 - Current
- Apply clinical knowledge and evidence-based protocols to assess patient presentations, identify appropriate pathways and support safe, informed healthcare decisions.
- Translate complex medical and healthcare information into clear, accessible language, demonstrating the ability to communicate effectively with diverse audiences.
- Work within a highly regulated healthcare environment, adhering to clinical guidelines, governance procedures, confidentiality requirements and quality standards.
- Manage a high volume of sensitive and time-critical interactions while maintaining professionalism, accuracy and a patient-centred approach.
- Demonstrate strong problem-solving and decision-making skills when gathering information, assessing risk and determining appropriate next steps.
Fragrance Advisor
Yankee Candle Company
Milton Keynes
03.2021 - 09.2023
- Advising fragrances for variety of gift giving occasions whilst giving great service on tills.
- Maintained outstanding customer service by staying up-to-date on latest retail guidelines and best practices.
- Handled customer returns, refunds and exchanges at customer service desk.
- Advised customers on product range, price, delivery, warranties and product use.
- Handled cash transactions, operated the till, and balanced the cash drawer at the end of each day.
Retail Sales Assistant
The Range
Milton Keynes
11.2020 - 03.2021
- Taking care of customers questions and ensuring a high level of service within multiple fields of products.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Education
Art and design (A Level) -
The hazeley academy
06.2023
Sociology (A Level) -
Hazeley academy
06.2023
Chemistry (GCSE) -
06.2021
Physics (GCSE) -
06.2021
Biology (GCSE) -
06.2021
English literature (GCSE in English literature) -
The hazeley academy
Milton Keynes06.2021
Geography (GCSE) -
The hazeley academy
Milton Keynes, Buckinghamshire06.2021
Psychology (GCSE) -
The hazeley academy
Milton Keynes, Buckinghamshire06.2021
art and design - grade - A (GCSE) -
The hazeley academy
Milton Keynes06.2021
Mathematics (GCSE) -
The Hazeley academy
Milton Keynes, Buckinghamshire06.2020
Skills
- Data entry
- Computer literacy
- Communication skills
- Phone etiquette
- Clinical assessment
- Patient interaction
- Healthcare communication
- Problem solving
- Decision making
- Product knowledge
Certification
Full UK Driving Licence
fully trained in adult and infant CPR
trained in blood-borne pathogen risk
Hobbies and interests
- drawing and painting
- photography
- design
- reading
Timeline
Health Advisor
South Central Ambulance Service
01.2025 - Current
Fragrance Advisor
Yankee Candle Company
03.2021 - 09.2023
Retail Sales Assistant
The Range
11.2020 - 03.2021
Art and design (A Level) -
The hazeley academy
Sociology (A Level) -
Hazeley academy
Chemistry (GCSE) -
Physics (GCSE) -
Biology (GCSE) -
English literature (GCSE in English literature) -
The hazeley academy
Geography (GCSE) -
The hazeley academy
Psychology (GCSE) -
The hazeley academy
art and design - grade - A (GCSE) -
The hazeley academy
Mathematics (GCSE) -
The Hazeley academy