Muzzamil Rasully
Croydon
Summary
Luxury retail expert with a track record at Jo Malone Harrods,Rabbane Selfridges, a prestigious agency in Harrods mixed with BMW customer service. Proven success in delivering top-notch customer experiences and achieving sales goals.Ready to leverage my expertise in a new professional setting.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Fragrance consultant
Rabbane - Selfridges
London
09.2024 - Current
- Collaborated with a dynamic and high-performing retail team of 10+ colleagues, driving a 20% increase in customer satisfaction scores through proactive communication, problem-solving, and exceptional service delivery.
- Streamlined organizational tasks such as inventory management, staff scheduling, and daily reporting, demonstrating strong multitasking, attention to detail, and organizational excellence.
- Leveraged Microsoft Office Suite for accurate record-keeping, data analysis, and professional communication, ensuring operational efficiency and seamless administrative support.
Sales Associate
Jo Malone
London
11.2023 - 06.2024
- Exceeded sales targets consistently, achieving a pound average 15% higher than the norm in the first month
- Provided personalized assistance to customers, ensuring their needs were met with warmth and professionalism
- Achieved a CRM capture rate of 90% for returning customers in the last month
Sales Associate
Artesian/360- Harrods
London
05.2023 - 11.2023
- Demonstrated product knowledge and a deep understanding of luxury brands such as Prada, Diptyque also Maison Margiela, resulting in a 25% increase in customer satisfaction scores
- Contributed to Poltrama Frau's success in the agency at Harrods, closing a significant five-figure deal on furniture within the first week of joining
- Demonstrated dependable performance and received positive feedback from customers for consistently delivering outstanding service and creating a welcoming environment
Customer Service Advisor
BMW WEBHELP
London
07.2023 - 09.2023
- Managed inbound calls with a 95% answer rate and assisted BMW customers in resolving issues, resulting in a 20% increase in overall customer satisfaction
- Effectively resolved customer complaints and concerns, ensuring prompt and satisfactory solutions to enhance customer satisfaction and loyalty to the BMW brand
Education
A-Levels - Mathematics
Harris Academy South Norwood
London 09.2019 - 04.2021
Skills
- Customer Service
- Customer Satisfaction
- Upselling
- Visual Merchandising
- Customer Relationship Management
- Leverage
- Closing (Sales)
- Merchandising
- Sales
- Social Media
- Microsoft Office 365
Timeline
Fragrance consultant
Rabbane - Selfridges
09.2024 - Current
Sales Associate
Jo Malone
11.2023 - 06.2024
Customer Service Advisor
BMW WEBHELP
07.2023 - 09.2023
Sales Associate
Artesian/360- Harrods
05.2023 - 11.2023
A-Levels - Mathematics
Harris Academy South Norwood
09.2019 - 04.2021
Similar Profiles
Jodie HaworthJodie Haworth
Stylist at SelfridgesStylist at Selfridges
CELINE ALECAUTCELINE ALECAUT
Beauty Consultant at SelfridgesBeauty Consultant at Selfridges
Robin IgbonwelunduRobin Igbonwelundu
Head Concierge at SelfridgesHead Concierge at Selfridges
Kyle OvermoyerKyle Overmoyer
Behavioral Health Technician at Pyramid HealthcareBehavioral Health Technician at Pyramid Healthcare
Liana AbfalterLiana Abfalter
CRT & Hearing Unit Teacher at Yarra Valley GrammarCRT & Hearing Unit Teacher at Yarra Valley Grammar