Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Mustafe Ali

London,UK

Summary

Dedicated and customer-focused experienced Concierge providing exceptional guest services. Skilled in handling reservations, coordinating transportation, and addressing guest requests with professionalism and efficiency. Strong communication, problem-solving, and multitasking abilities to ensure a seamless and enjoyable experience for clients. Adept at creating a welcoming atmosphere and exceeding customer expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Concierge

GREYSTAR
London, UNITED KINGDOM
01.2024 - 11.2024
  • Enhanced guest satisfaction by responded swiftly to guest inquiries, ensuring satisfaction
  • Upheld Company brand image through excellent customer interactions.
  • Undertook general clerical duties including photocopying and scanning; kept workflow steady and uninterrupted.
  • Assisted colleagues with administrative tasks when needed, fostering collaborative work environment.
  • Ensured compliance with health and safety regulations whilst performing tasks.

Assistant Manager

Co-op Food
London
01.2021 - 08.2023
  • Delegated tasks efficiently to maximise productivity, coordinated cross-departmental collaboration for improved workflow.
  • Maintained health and safety standards to ensure safe shopping environment for customers.
  • Conducted regular performance reviews, fostering culture of continuous improvement amongst team members.
  • Trained staff members, leading by example to consistently elevate store standards.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

Customer service representative

Co-op Food
London
07.2019 - 07.2020
  • Managed high-volume inbound calls, resolving customer issues efficiently.
  • Performed administrative tasks to support smooth store operations.
  • Restocked shelves to maintain product availability.
  • Processed returns and exchanges per company policies, ensuring customer satisfaction.
  • Assisted customers with inquiries for an enhanced shopping experience.
  • Handled payments swiftly, improving checkout efficiency, detected counterfeit notes, ensuring financial security.

Education

Master of Science - Civil Engineering

University College London
London
09/2024 -

Bachelor of Engineering - Civil Entering

University of West London
London
09/2021 - 05/2024

A-Levels - Biology, Physics, Chemistry, Further Mathematics

Westminster Kingsway College
London
09/2016 - 05/2019

Skills

  • Basic first aid certification
  • Time management
  • Telephone etiquette
  • Excellent communication
  • Conflict Resolution
  • Decision making
  • Effective delegating
  • Resilience under pressure
  • Leadership skills
  • Public speaking

Affiliations

  • Football, Basketball, Formula 1, UFC,

Certification

SIA license

Timeline

Concierge

GREYSTAR
01.2024 - 11.2024

Assistant Manager

Co-op Food
01.2021 - 08.2023

Customer service representative

Co-op Food
07.2019 - 07.2020

Master of Science - Civil Engineering

University College London
09/2024 -

Bachelor of Engineering - Civil Entering

University of West London
09/2021 - 05/2024

A-Levels - Biology, Physics, Chemistry, Further Mathematics

Westminster Kingsway College
09/2016 - 05/2019

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Mustafe Ali