Mustafa Yorgandji
Essex
Summary
A highly skilled professional with expertise in forensic and policing techniques, known for exceptional detail orientation and strong work ethic. Demonstrates excellent communication skills and effective leadership, with a proven track record in staff training and development. Proficient in project management, organised, and possesses excellent problem-solving abilities. Bilingual in Turkish, aiming to leverage these skills to contribute to impactful projects within the field.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
ACS Claims Investigator
Enterprise Rent-A-Car
, Essex
2024.06 - Current
- Demonstrated keen attention to detail in identifying discrepancies or inconsistencies in insurance claims.
- Streamlined data management process through systematic filing and documentation practices.
- Conducted thorough investigations into insurance claims to ensure validity.
- Maintained strong knowledge of claim procedures and laws for efficient completion of tasks.
- Improved customer satisfaction by providing timely updates on claim progress.
- Enhanced team productivity by sharing investigative insights and strategies during meetings.
- Prepared comprehensive written reports summarizing investigation findings, aiding in decision-making processes.
- Reviewed all documents related to claims, establishing the legitimacy of each case.
- Utilised advanced investigative techniques for enhanced outcomes.
- Organised and managed large caseloads whilst maintaining high standards of work quality.
- Conducted detailed interviews with policyholders, witnesses, and professionals to collect evidence in suspected fraudulent cases.
- Worked well under pressure, managing multiple investigations simultaneously without compromising on quality.
- Estimated values using approved formulas and outlined calculations.
- Developed new strategies with a focus on customer retention.
- Established strong rapport with clients through regular communication.
- Achieved client satisfaction by managing key accounts effectively.
- Facilitated training sessions to upskill junior team members.
- Built rapport with new and existing customers to boost client retention.
- Produced sales and performance reports and delivered to senior management and stakeholders.
Management trainee
Enterprise Rent-A-Car
Chelmsford, Essex
2022.03 - 2024.06
- Supported senior management in strategic planning and decision making.
- Managed challenging situations, leading to more effective outcomes.
- Streamlined workflow processes, improving operational efficiency.
- Encouraged continuous learning and development within the team.
- Improved customer satisfaction with proactive issue resolution.
- Achieved efficient teamwork by facilitating clear communication amongst members.
- Worked closely with mentors to enhance leadership and managerial skills.
- Assisted with day-to-day operations and completed assigned management tasks.
- Executed tasks across departments, gaining practical experience in diverse operational functions.
- Maintained high standards of professionalism and ethics at all times.
- Developed leadership skills for improved project execution.
Special Constable
Essex Police
2020.01 - 2021.10
- As a Special Constable my duties include front-line police work. As an Officer there are many things we do such as
- Ensuring Public Safety
- - Assisting at the scene of accidents, fires or incidents, overall helping control situations, ensuring people are safe.
- - Providing security and crowd control (preventing injuries and disorder).
- Preventing Crime
- - Carrying out high-visibility foot patrols to deter and detect criminals.
- - Educating businesses and the community about crime and how to avoid it to reduce crime and people's fear of it happening.
- - Talking to schoolchildren about crime reduction and community safety to help them stay safe and make the right choices.
- Tackling Crime
- - Confronting anti-social behaviour on the streets such as gangs or intimidating behaviour.
- - Managing alcohol-related incidents such as public drunkenness or violence.
- - Enforcing road safety laws in local communities.
- Investigating Crime
- - Conducting house-to-house enquiries to gather information and support larger enquiries.
- - Taking part in police operations to disrupt and arrest offenders.
- Securing Convictions
- - Presenting evidence in court to support the justice system in prosecuting offenders.
Shift Leader/Manager
Tesco Express
2019.01 - 2021.10
- Being a Shift Leader at Tesco means it is my role to take ownership of store activities by running duty shifts, and co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
- To further explain my role, I provide leadership and management to my co-workers. Shift Leaders generally support managers by supervising tasks, monitoring performance, ensuring adherence to company policies, and delegating work.
- As a Shift Leader I lead by example by providing exemplary service, it is my duty to deal with customer issues and employee disagreements.
- To sum up what I do, my role consists of organising shifts: from ensuring there’s enough staff to making sure stock is worked properly and customer expectations are met. I assist staff or deal with their issues such as progressing in the role, holiday dates, personal issues etc.
- Along with assisting staff and ensuring the shop is great, I attend various meetings with management and staff to ensure targets are met and that we remain safe and legal. These meetings are also used to discuss new ideas and changes and in turn acting on these ideas and implementing new ideas.
Sales Assistant
Tesco Express
2017.01 - 2019.01
- Maintained knowledge of current sales and promotions and store policies in order to give customers the best shopping experience.
- Engaged and developed long lasting relationships with customers in a sincere and friendly manner to increase the likelihood of repeated business.
- Contacted other store locations to determine merchandise availability.
- Recommended merchandise to customers based on their needs and preferences.
- Prioritized tasks and projects to meet tight deadlines.
Student Rover/Librarian
Students Union
2016.01 - 2017.01
- Assisted students with queries about the library services
- Ensuring the library was a tidy and organised in order to provide the best service.
- Resolving computing issues on the library computers.
- Communicating effectively with my colleagues to ensure rotas and work duties were organised and clear to understand.
- Regular meetings with the managers in order to discuss new ideas to improve the library.
Team Leader / Bar Staff
Students Union
2015.01 - 2016.01
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Addressed all personnel issues promptly and professionally.
- Received and unloaded incoming shipments.
- Completed regular bar and restaurant inventories and ordered new stock accordingly.
- Planned, directed, coordinated and assigned manpower to meet the needs of the schedule or events.
- Followed bar recipes to deliver consistent drink quality, control costs and maximise guest satisfaction.
- Regularly cleaned and sanitised the bar area, beer lockers, and refrigeration and storage areas.
- Set up bar for operation, obtained cash float and stocked the service bar.
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests.
- Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections.
Sales Assistant & Trainee Team Leader
Currys PC World
2013.01 - 2014.01
- Attended regular sales meetings and briefings as well as regular training.
- Building professional relationships with customers to provide the best service possible as well as expanding sales opportunities.
- Demonstrating use of products, conversing and recommending merchandise to customers based on their needs and preferences.
- Contacting other store locations to determine merchandise availability.
- Trainee Team Leader:
- Learning on the job how best to lead a team in order to ensure that my team achieved the highest sales numbers as well as ensuring that the department was at its best quality and that the staff we’re highly motivated.
Education
Bachelor of Science - BS(Hons) - Forensic Investigation
Staffordshire University
Stoke-On-Trent 2014.01 - 2017.01
A-Level - Triple Science and Health and Social Care
Palmers College
Grays 2012.01 - 2014.01
GCSEs -
The Ockendon Academy
South Ockendon 2007.01 - 2012.01
Skills
- Trained in Forensic and Policing techniques
- Detail-orientated
- Staff training and development
- Excellent communication skills
- Strong work ethic
- Project management
- Organised
- Effective leader
- Excellent problem-solving abilities
- Bilingual (Turkish)
Timeline
ACS Claims Investigator
Enterprise Rent-A-Car
2024.06 - Current
Management trainee
Enterprise Rent-A-Car
2022.03 - 2024.06
Special Constable
Essex Police
2020.01 - 2021.10
Shift Leader/Manager
Tesco Express
2019.01 - 2021.10
Sales Assistant
Tesco Express
2017.01 - 2019.01
Student Rover/Librarian
Students Union
2016.01 - 2017.01
Team Leader / Bar Staff
Students Union
2015.01 - 2016.01
Bachelor of Science - BS(Hons) - Forensic Investigation
Staffordshire University
2014.01 - 2017.01
Sales Assistant & Trainee Team Leader
Currys PC World
2013.01 - 2014.01
A-Level - Triple Science and Health and Social Care
Palmers College
2012.01 - 2014.01
GCSEs -
The Ockendon Academy
2007.01 - 2012.01