Mustafa Mazhar

Managed daily operations, including inventory control, supplier negotiations, and customer service.
Developed marketing strategies boosting sales and expanding the customer base.
Trained and supervised staff to uphold high service standards.
Contributed to a family-owned shop by working one day weekly or as available.

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Helped to close store down by restocking shelves, cleaning till areas and counting cash.
• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.

• Acquired nearly two years of practical customer service and administrative experience at VUE Cinemas.
  Engaged confidently with clients and colleagues, ensuring a positive interaction.
  Demonstrated leadership abilities by taking initiative to effectively resolve challenges.
  Utilised critical thinking skills to assess situations and make informed decisions.
  Fostered positive working environments through strong relationship building with team members.
  Delivered exceptional customer service while completing tasks independently.
  Maintained attention to detail, ensuring accuracy in all transactions.
  Developed skills in ticket sales, cleaning multiple areas, and obtaining valuable customer feedback.
• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Kept shelves neat, clean and organised through visual merchandising.
• Replenished items and organised displays to keep stock looking professional.
• Engaged customers in conversation to offer helpful product and purchase support.
• Handled customer enquiries, providing prompt responses to questions about products and services.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Built and maintained courteous and effective working relationships.
• Trained and mentored employees to maximise team performance.

• Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
• Helped teachers monitor playtime activities during break times.
• Prepared lesson plans, following school guidelines closely and meeting curriculum requirements.
• Maintained safe, clean and organised classroom environment.
• Demonstrated concepts taught by teachers during regular lessons.
• Monitored pupil progress, providing feedback to teachers for tailored educational approaches.
• Administered first aid as required, adhering to school health and safety protocols to ensure pupil wellbeing.
• Aided in development and implementation of Individual Education Plans and Personal Care programmes.
• Assisted in adapting curriculum content for remote learning scenarios, ensuring continuity of education during school closures.
• Implemented behaviour management techniques effectively, creating a positive and constructive classroom atmosphere.
• Administered first aid and care for pupils when necessary, following school policies and procedures.
• Led after-school clubs and activities, broadening pupils' interests and engagement beyond the curriculum.