Mustafa Dalal
Mumbai
Summary
Dynamic leader with 20+ years of experience in program management and business analysis, particularly within the BFSI sector. Extensive background in overseeing complex projects, including credit processing systems for banks, with a focus on stakeholder engagement and resource optimization. Skilled in implementing agile methodologies to improve team performance and project delivery. Recognized for developing innovative solutions that meet market needs while ensuring high levels of client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Head Pre-sales Corporate Lending
Aurionpro Solutions Limited
MUMBAI
12.2022 - Current
- Spearheaded collaboration with team members to meet target objectives.
- Engaged with customers to ascertain needs and enhance service quality.
- Conducted thorough analysis of issues to develop effective solutions.
Program / Project Manager
CRISIL Limited
Mumbai
07.2015 - Current
- Directed management of multiple projects for credit processing systems in domestic and international markets.
- Oversaw project planning and execution to align with core business objectives, including effort estimation, time management, cost control, resource allocation, and change request handling.
- Monitored project plans and mitigated resource deviations while facilitating support activities.
- Implemented agile methodologies to enhance team flexibility and streamline product delivery times.
- Cultivated strong business relationships to drive financial and operational success.
- Established monthly KPIs and assessed performance against objectives to refine sales strategies.
- Led initiatives to enhance project management processes, resulting in a notable increase in team efficiency.
- Conducted risk assessments and implemented strategies to minimise project disruptions while adapting to market trends.
Domain Specialist and Functional Manager
Infrasoft Technologies
Mumbai
10.2009 - 07.2015
- Directed collaboration between technology teams and business users to identify and address business needs.
- Managed the custom design of technology solutions for enhanced business processes.
- Oversaw the preparation of business requirement documents and data flow diagrams.
- Reviewed and ensured the quality of test cases submitted by testing teams.
- Led cross-functional coordination to align product offerings with current market trends.
- Facilitated pre-sales efforts by leading product demonstrations and responding to RFPs.
- Served as lead business analyst and functional manager on key projects in Saudi Arabia.
Senior Manager
Reliance Retail Ltd.
Mumbai
02.2008 - 10.2009
- Serving in the capacity of Business Analyst in the domain of Membership, Finance & Travel Business.
- Acting as SPOC (Single Point of Contact) between the technology teams and the end business users for gathering business requirements, determining business needs and rendering support for custom-design of technology-based solutions for business process enhancements.
- Implemented Lead Management system which helps “Feet on Street” to interact with the system using SMS.
- Identified process for capturing/ allocating/ tracking leads which was leading to loss of control over leads and revenue.
- Implemented the above mentioned system which helped in curtailing loss of revenue on account of lack of tracking of leads.
- Holds merit for serving as SPOC for Savings and Investment business.
- Developed a system for capturing of Mutual Funds applications received from customers and maintaining their portfolio.
Consultant
iflex Solutions Ltd.
Mumbai
09.2007 - 02.2008
- Handling the preparation of test cases and supporting the testing of various modules in FLEXCUBE.
- Interfacing with clients and coordinating business analysis sessions for carrying out enhancements in various modules offered to the client.
- Overseeing smooth implementation of FLEXCUBE at customer locations, as per their specifications.
- Completed Phase I testing for a client from Ireland
Manager-Band I
ICICI Bank Ltd.
Mumbai
04.2005 - 08.2007
- Working on solutions to migrate customers to various self-service terminals in Retail Branches or alternate channels, thereby saving operational costs of at least 1 person per branch.
- Analysing existing processes and outsourcing non-value adding activities to reduce costs.
- Supporting the development of technological solutions to automate various registers maintained at branches.
- Implementing various devices for reducing and preventing frauds at branches.
- Conceptualised and singularly developed a machine for accepting cash without envelope, which would immediately get credited to the person’s account.
- Completed the pilot project which would save cost of two people per branch.
- Distinction of serving as member of the core committee handling ICICI Bank Ltd. Initial Public Offer (IPO) in 2005.
Assistant Manager
ICICI Bank Ltd.
Mumbai
08.2002 - 04.2005
- Managing implementation of business process automation systems.
- Actively involved in the training of users at various branches for using Siebel CRM to capture customers interactions and request, as well as in Esearch (a system used to track all the customers deliverables).
- Supporting smooth cut over of users to the newly implemented systems.
- Merit of serving as Business Owner SPOC for the technical team for subsequent application developments & enhancements for: eSearch, an Inventory Management Application.
- Played a key role in implementing Siebel–CRM System at all retail branches of the bank.
Executive
NIIT Ltd.
Mumbai
01.1999 - 08.2002
- Conducting corporate training for various corporate clients at Nariman Point, Dadar (E) and Ghatkopar centres.
- Delivering training students on various career courses and advanced courses in technology.
- Contributing towards increase in sales of the centre by counselling and upgrading students from short term courses to career-oriented courses or modular courses.
- Overseeing network implementation and maintenance at the centre.
- Successfully handled the implementation of Microsoft Windows Terminal Server edition at various centres.
- Provided technical support for all the queries received during counselling sessions.
Education
Masters in Financial Management -
Prin. L.N. Welingkar Institute of Management Development & Research
Mumbai12-2007
B.Com. -
University of Mumbai
Mumbai12-1997
Skills
- Sales support activities
- Implementation solutions
- Team leadership and motivation
- Project coordination and planning
- Strategic development
- Critical analysis skills
- Client-centric approach
- Composure under pressure
- Effective communication skills
- Interdepartmental coordination
- Credit processing systems expertise
- Management of projects
Certification
- AMFI – Mutual Funds Module, 2009-01-01
- Certified Programmer for Java 2 Platform, 2001-01-01
- Systems Engineer from Microsoft (MCSE), 2000-01-01
- MS SQL Server 7 Programmer from BrainBench, 2000-01-01
- TechEdge (NIIT Internal System) administrator, 1999-01-01
- Product Specialist for Windows 95 from Microsoft, 1997-01-01
- GNIIT in Systems Management from NIIT, 1999-01-01
Languages
English
Hindi
Marathi
Gujarati
Custom Section
Room No. 23, 3rd Floor, 205, Abdul Rehman Street, Amina Manzil, Mumbai, Maharashtra, 400003, India
References
Available upon request
Personal Information
Location Preference: Mumbai
Timeline
Head Pre-sales Corporate Lending
Aurionpro Solutions Limited
12.2022 - Current
Program / Project Manager
CRISIL Limited
07.2015 - Current
Domain Specialist and Functional Manager
Infrasoft Technologies
10.2009 - 07.2015
Senior Manager
Reliance Retail Ltd.
02.2008 - 10.2009
Consultant
iflex Solutions Ltd.
09.2007 - 02.2008
Manager-Band I
ICICI Bank Ltd.
04.2005 - 08.2007
Assistant Manager
ICICI Bank Ltd.
08.2002 - 04.2005
Executive
NIIT Ltd.
01.1999 - 08.2002
Masters in Financial Management -
Prin. L.N. Welingkar Institute of Management Development & Research
B.Com. -
University of Mumbai