CHIOMA NWAOGBO
Gainsborough
Summary
5+ years of progressive experience providing Customer Service support in b2b sales, product support, marketing role and Windows enterprise environment, using Microsoft Active Directory, Windows 7 & 10, and Mac OS. Proven track record of providing insightful advice and offering quality services to new and existing clients with a passion for a resilient industry full of opportunities. Well-versed in assisting users with diverse computer systems, mobile devices, and peripheral equipment problems. Excellent in listening, troubleshooting, data gathering and analytics. Equipped with exceptional communication and interpersonal attitude, essential in establishing rapport with clients and professionals at all levels.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Representative
Sagecare
Lincoln
03.2024 - 12.2025
- Managed customer accounts, ensuring timely updates and maintaining data integrity within systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Developed proficiency in CRM software to streamline communication and track customer interactions.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Customer Assistant
McDonald’s
Lincoln
12.2023 - 02.2024
- Assisted customers by providing product information and resolving inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure timely restocking of inventory.
Education
MBA -
University of Lagos
Lagos08.2023
Skills
Customer account management
Data integrity maintenance
Service delivery enhancement
Customer satisfaction improvement
Issue resolution efficiency
CRM software utilization
Time management practices
Sales support activities
Certification
Google IT support
Timeline
Customer Representative
Sagecare
03.2024 - 12.2025
Customer Assistant
McDonald’s
12.2023 - 02.2024
MBA -
University of Lagos