Muskaan Kapoor
Summary
Ambitious, intellectually curious and results-driven professional with a strong academic foundation and an exceptional work ethic. A graduate of the University of Oxford’s Brilliant Programme, I combine analytical rigour with creativity and resilience. With hands-on experience in project and client management across high-profile organisations including SKY TV and Amazon, I have consistently delivered strategic value through leadership, innovation and outstanding communication.
My experience spans customer success, social media management, commercial awareness, policy research and legal frameworks. I bring a unique edge through my multicultural perspective, podcast features, and fluency in three languages (English, Hindi, and conversational German).
Confident in working under pressure, managing stakeholders and navigating complex regulatory environments, I am now seeking to bring my skills to a senior role in a forward-thinking corporate environment. I offer a strong blend of technical capability, emotional intelligence and leadership potential - all underpinned by a tireless commitment to excellence.
Overview
2026
2026
years of professional experience
2023
2023
years of post-secondary education
Work history
Customer Success Manager
DriveSense
Maidenhead
04.2024 - Current
- Head project manager for SKY TV fleet driver training and led a small to ensure project was being carried out successfully.
- Managed a huge pool of expert trainers to deliver driver training in a classroom based environment for AMAZON.
- Assisted in business development efforts, generated leads through networking events and industry exhibitions such as edie25.
- Maintained social media channels, enhancing online presence and engagement.
- Increased client retention with proactive communication strategies.
- Mentored employees to maximise development potential.
- Facilitated training sessions (in person and remote), enhancing team's product knowledge.
- Mitigated risks by ensuring compliance with company policies and regulations during client interactions.
- Implemented changes based on feedback from clients, resulting in greater satisfaction levels.
Client Service Advisor
Chancellors
Bracknell, Bracknell Forest
07.2022 - 03.2024
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Trained internal teams on meeting customer needs and enhancing service experiences.
- Maximised sales, advising customers of promotions and sales.
- Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
- Improved customer satisfaction ratings through responsive query resolution.
- Achieved high customer retention with concerted engagement.
- Balanced company and client priorities to achieve mutually-beneficial arrangements.
Participated in the Open Access Virtual Programme
Clyde & Co
- Draft a Deed of Variation
- Pursued a claim against a subcontractor for use of non-ACM combustible cladding
- Preparing for a presentation on Governing Law, Jurisdiction Clauses, and Enforcement Assess the IP law implications of AI data processing
- Develop a Contractual Clause that helps fight Climate Change
Volunteer
Citizens Advice Bureau
07.2022 - 08.2022
- Helping people online, over the phone, and in person.
- Researching and campaigning for policy change.
- Helping witnesses in court in their Witness Service.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Scheduled meetings and travel arrangements.
Moot Court and Mock Trial
University of Reading
Reading
09.2021 - 01.2022
- This enabled me to hone my advocacy and litigation skills by simulating courtroom proceedings.
- Legal argumentation, witness examination, and case analysis.
Education
Bachelors of Law -
University of Reading
09/2019 - 06.2022
A-Levels -
Bracknell And Wokingham College
08.2019
GCSE -
Swakeleys School for Girls
08.2016
Skills
- Mentoring and providing private tutoring lessons
- Analytical and evaluative skills
- Commercial Awareness
- Caseload management
- Case interpretation
- Desire to strive and go the extra mile
- Flexible and easily able to adapt to change
- Methodical and organised
- Time management
- Strong team ethic
- Conflict resolution
- Resilient
- Driving licence
- Care Certificate - CPD certified
Achievements
- Achieving a 2:1 in the Brilliant program - University of Oxford
- Featuring in a podcast broadcasted on 'Zarin TV' and 'Ariana Magazine'- discussing my roots and hardships as a minority Afghan Hindu deriving from a tribe in Afghanistan.
Languages
English, Hindi
Native language
German
Intermediate
B1
Hobbies and Interests
- Playing Netball and Badminton
- Reading novels and law journals
- Painting and DIY
- Keeping up with current affairs
- Gym enthusiast
- Sustainability fanatic
Referees
References are available upon request.
Timeline
Customer Success Manager
DriveSense
04.2024 - Current
Client Service Advisor
Chancellors
07.2022 - 03.2024
Volunteer
Citizens Advice Bureau
07.2022 - 08.2022
Moot Court and Mock Trial
University of Reading
09.2021 - 01.2022
Participated in the Open Access Virtual Programme
Clyde & Co
Bachelors of Law -
University of Reading
09/2019 - 06.2022
A-Levels -
Bracknell And Wokingham College
GCSE -
Swakeleys School for Girls
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