Musfirah Manahil
Summary
Dedicated professional with a strong commitment to work, demonstrating excellent communication skills and a proven track record in sales target achievement. Expertise in successful up-selling, cash handling, and complaint management, supported by comprehensive product knowledge and effective sales techniques. Aiming to utilise these skills to drive business success and enhance customer satisfaction.
Overview
2024
2024
years of professional experience
4041
4041
years of post-secondary education
Work history
Volunteer
Cancer Research UK
2019.02 - 2019.04
Sales Assistant
Poundland
- Ensured stock replenishment in timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Sales Assistant/ Key holder
WHSmith
2019.06 - 2022.01
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Customer Consultant
Holland & Barrett
2022.01 - 2022.09
- Utilised product knowledge effectively, resulting in informed customers.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Card Factory
2023.05 - 2023.10
- Managed multiple tasks simultaneously to improve efficiency in a demanding environment.
Mark& spencer
- 2024.01
Education
GCSE - English (grade C), Maths (grade C)
Cressex Community School
BTEC level 3 - L3 Extended Business Diploma
Aylesbury College
Bachelors - Law (LLB)
Buckinghamshire New University
Wycombe 2020.09 - 2023.04
Skills
- Full commitment to work and study
- Good communication skills
- Sales target achievement
- Successful up-selling
- Cash handling
- Complaint handling
- Sales techniques
- Product knowledge
Reference
Available on request
Hobbies/Interests
In my free time, I enjoy engaging in outdoor activities such as photography and gardening. These pursuits not only keep me active but also allow me to appreciate nature’s beauty, cultivate green spaces, and capture memorable moments. Cooking is another hobby that I really enjoy during my free time, it is a passion that allows me to explore new flavours, techniques and recipes. I enjoy going to gym to stay healthy and energised. Both cooking and gym hobbies complement each other perfectly, balancing my love for cooking adventures with my dedication to maintain a healthy lifestyle.
Affiliations
- Beyond my professional aims, I maintain an active lifestyle through regular gym workouts, which help me develop disciplineand focus on personal well-being. I also enjoy traveling, where I immerse myself in new cultures and broaden my prespective. Additionally, I find cooking to be a creative hobby, allowing me to experiement with flavours and techniques. These interests demonstrate my commitment to personal growth and a well-rounded approach to life.
Languages
Urdu
Intermediate
Punjabi
Intermediate
Timeline
Card Factory
2023.05 - 2023.10
Customer Consultant
Holland & Barrett
2022.01 - 2022.09
Bachelors - Law (LLB)
Buckinghamshire New University
2020.09 - 2023.04
Sales Assistant/ Key holder
WHSmith
2019.06 - 2022.01
Volunteer
Cancer Research UK
2019.02 - 2019.04
Sales Assistant
Poundland
Mark& spencer
- 2024.01
GCSE - English (grade C), Maths (grade C)
Cressex Community School
BTEC level 3 - L3 Extended Business Diploma
Aylesbury College