Musa Barnor
Reading
Summary
Adaptable security team leader and SIA-licensed professional with a strong history of protecting guests, contractors, and luxury assets in high-end hotel and corporate settings. Combines expertise in physical security management with five-star hospitality standards, ensuring compliance with IOSH and emergency first aid regulations. Effective communicator and front-of-house presence, skilled in access control, risk mitigation, and incident response. Proven leader adept at managing shift teams and addressing public-facing challenges while safeguarding the reputation of prestigious facilities.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work history
Team leader Security/hotel host
Village Hotels
Reading, West Berkshire
04.2026 - Current
- Improved customer satisfaction through close collaboration with the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Reduced staff turnover with an effective motivation strategy.
- Increased team cohesion by implementing regular feedback sessions.
- Streamlined workflow for a more efficient process.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Devised actionable plans towards achieving set business objectives within deadlines.
Housekeeping Supervisor
ISS Facility Services
Reading
06.2022 - 03.2026
- Supervise and coordinate daily housekeeping operations
- Led, trained, and motivated housekeeping team to maintain high service standards
- Conduct inspections to ensure cleanliness standards are met
- Ensure compliance with health & safety regulations
- Manage staff rotas and allocate duties efficiently
- Addressed guest requests promptly, enhancing overall experience and resolving complaints effectively
- Monitored inventory levels to maintain adequate stock of cleaning supplies and streamline ordering process
Skills
- Team leadership and staff supervision
- Cleaning operations management
- Health & Safety compliance
- Time management and scheduling
- Quality control and inspections
- Customer service excellence
- Training and staff development
- Stock control and inventory management
Timeline
Team leader Security/hotel host
Village Hotels
04.2026 - Current
Housekeeping Supervisor
ISS Facility Services
06.2022 - 03.2026