Anthony Dias
Summary
Highly skilled professional with extensive expertise in MS Office, Internet Applications, and OPERA Property Management System (PMS). Demonstrates exceptional capabilities in staff supervision, team management, and client relationship engagement. Proven track record in performance review management, customer service excellence, and guest dispute resolution. Adept at bank reconciliation, budgeting, payroll processing, and stock inventory control. Strong leadership potential with a focus on training and mentoring teams. Committed to health and safety management and enhancing operational efficiency through effective reservation management.
Overview
17
17
years of professional experience
1
1
Certification
Work history
HOST at Walton Hall Hotel & Spa
SPARKS EVENTS AND MANAGEMENT PVT LTD
Wellesbourne, Warwickshire
04.2025 - Current
- 197-bedroom hotel
- Cultivated welcoming environment through friendly interactions and prompt service.
- Created new streams of income through projects approved by higher management.
- Implement, train and monitor on SOPs, checklists, tasks at hand.
- Rota and payroll management.
- Night audit and reconciliation.
- Fostered close collaboration with management to drive business improvements.
- Established strong relationships with regular customers, resulting in increased repeat visits.
- Implemented hotel policies to drive direct bookings, utilising marketing and social media strategies.
- Ensured compliance with health and safety regulations for guest welfare.
- Assisted guests with queries or requests, creating welcoming atmosphere.
- Improved customer satisfaction with swift resolution of complaints.
- Managed team rotas to ensure efficient staffing during peak times.
- Monitored inventory levels at reception area maintaining adequate stocks at all times.
- Supported Front of House Manager in daily administrative tasks for smooth operations.
- Streamlined front desk operations to improve efficiency.
- Liaised with housekeeping for timely room readiness, minimising wait times for guests.
- Handled cash transactions accurately, reducing discrepancies in financial reports.
- Monitored restaurant performance to identify and implement improvement initiatives.
Assistant Front of House Manager
THISTLE LONDON HEATHROW T5
06.2024 - 03.2025
- 256-bedroom hotel
- Managed daily front desk operations, ensuring seamless check-in/check-out and addressing guest requests/complaints.
- Led and trained team of front office staff on customer service, hotel procedures, and upselling techniques.
- Coordinated with housekeeping and maintenance to ensure readiness of rooms and public areas.
- Resolved guest feedback issues promptly, ensuring consistent service quality.
- Assisted with pricing strategies and revenue management to optimize room and F&B sales.
- Ensured compliance with hotel policies, safety regulations, and brand standards.
- Managed guest engagement and personalized services, with focus on VIP and repeat guests.
- Assisted in coordinating events, ensuring all event requirements were met.
- Conducted performance appraisals, provided feedback, and identified development areas for staff.
- Organized staff rotas and managed critical situations efficiently.
- Ensured compliance with health and safety regulations for guest welfare.
- Promoted hotel facilities and services leading to improved sales.
- Handled difficult situations calmly resolving conflicts effectively.
- Streamlined front desk operations to improve efficiency.
- Supported Front of House Manager in daily administrative tasks for smooth operations.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Reconciled cash and credit card transactions to maintain accurate records.
Rooms Division Manager
THE MERCURE NOKE (ACCOR)
01.2023 - 05.2024
- 104-bedroom hotel
- Supervised front office and housekeeping departments to ensure smooth daily operations.
- Managed room reservations, check-in/check-out processes, and room inventory for optimal occupancy.
- Led and trained staff on service standards, upselling, and guest relations.
- Conducted performance evaluations and organized departmental meetings.
- Assisted in budget preparation and financial analysis to ensure profitability.
- Monitored room cleanliness and safety standards, ensuring compliance with regulations.
- Prepared daily, weekly, and monthly reports on room occupancy and departmental performance.
Hotel Manager
THE EAGLES HOTEL
07.2021 - 10.2023
- Managed daily operations of 15-bedroom hotel, including front office, housekeeping, and maintenance.
- Supervised and trained staff to maintain high service standards.
- Oversaw budgeting, pricing strategies, and revenue optimization efforts.
- Managed food and beverage operations, ensuring menu planning, inventory, and scheduling were efficient.
- Coordinated events, ensuring smooth execution and client satisfaction.
- Developed and executed marketing strategies to promote hotel and events, increasing occupancy and bookings.
- Ensured compliance with health, safety, and fire regulations.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Maintained compliance with health and safety regulations within the premises.
- Developed comprehensive staff training programmes for improved efficiency.
- Assisted in marketing campaigns to increase hotel visibility.
- Organised successful corporate events with meticulous attention to detail.
- Managed hotel restaurant operations, elevated dining experience.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Stored cash floats and delivered secure banking procedures.
- Managed hotel budgets through careful planning and business strategy.
Guest Experience Manager
THISTLE EXPRESS (GLH)
12.2018 - 06.2021
- 156-bedroom hotel
- Supervised guest experience team to ensure excellent service delivery.
- Maintained HACCP records, stock inventory, and ensured proper stock disposal.
- Handled customer grievances, payment collections, bookings, and reservations.
- Managed day-to-day hotel operations and ensured staff were trained in latest technology.
- Created positive impression and acted as ambassador for Thistle Express and GLH.
- Maintained high level of cleanliness across the property, setting new benchmarks in hygiene standards.
- Analysed customer feedback data, resulting in strategic improvements.
- Worked closely with housekeeping department to maintain room standards, ensuring consistent guest satisfaction.
- Overhauled front desk operations to reduce wait times during peak hours.
- Responded to customer requests with friendly, knowledgeable service and support.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
Asst. Manager Administration & Marketing
EXPAT PROJECTS AND DEVELOPMENTS PVT. LTD.(Real Estate)
12.2015 - 07.2018
- Coordinated corporate partnerships and organised promotional events to enhance visibility.
- Managed property sales and conducted client site visits to drive customer engagement.
- Contributed to marketing strategies and organised product presentations to boost brand awareness.
- Achieved third place in all-India sales for February 2016, demonstrating strong performance.
Sales and Marketing Executive
BOGMALO BEACH RESORT
05.2009 - 06.2015
- Managed corporate tie-ups, sales, and revenue generation.
- Coordinated with departments for customized packages for corporate events, weddings, and meetings.
- Oversaw negotiations and closed sales for special events and promotional offers.
- Coordinated cross-departmental collaboration, seamless project execution.
- Identified new market opportunities to expand business reach.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
Education
MASTER'S IN BUSINESS ADMINISTRATION (MBA) -
Goa University
Goa 01.2009 -
BECHLORS DEGREE IN COMMERCE (B.COM) - undefined
M.E.S College of Arts & Commerce
Goa 01.2006 - undefined
HIGHER SECONDARY SCHOOL (HSSC) - Commerce
St. Andrews Higher Secondary School
Goa 01.2003 - undefined
SCHOOL - General
St. Andrews High School
Goa 01.2001 - undefined
Skills
- MS Office
- Internet Applications
- Staff supervision
- Excellent communication
- OPERA Property Management System (PMS)
- Performance review management
- Client relationship engagement
- Team management capabilities
- Excellent communicator
- Team player
- People management
- Customer service
- Bank reconciliation
- Budgeting
- Guest dispute resolution
- Payroll processing
- Training and mentoring
- Leadership potential
- Health and safety management
- Stock inventory control
- Reservation management
Certification
Personal Licence
LANGUAGES
Hindi: B2 Upper Intermediate
Fluent
English: B2 Upper Intermediate
Fluent
Accomplishments
- Distinction of attending 'VISION FOR GOA 2015' at Dempo House, Campal, organized by FORUM FOR FREE ENTERPRISE.
- OLYMPIAD 1999, organized by Talent Search Institutes.
- Actively participated and scored 3rd place at National level Management Fest, 'MANASIDDHANT'08'..... LEAGUE OF ELITE', organized by MATS School of Business.
- Attended Management Development Programme on Export Marketing, conducted by Micro, Small & Medium Enterprises Development Institute, Margao.
- Participated at LAZER BEAM'99 organized by Mormugao port town junior chamber.
- Participated and scored 2nd place at MATH.
- Actively took part in various Inter college festivals in Football and Drama contests.
Affiliations
- Was a member of NSS for five years.
- Holds the credit of clearing All India General Knowledge Test conducted by Central Institute of General Knowledge Learning, Vasco 1994.
DRIVING LICENCE
Category B auto
Timeline
HOST at Walton Hall Hotel & Spa
SPARKS EVENTS AND MANAGEMENT PVT LTD
04.2025 - Current
Assistant Front of House Manager
THISTLE LONDON HEATHROW T5
06.2024 - 03.2025
Rooms Division Manager
THE MERCURE NOKE (ACCOR)
01.2023 - 05.2024
Hotel Manager
THE EAGLES HOTEL
07.2021 - 10.2023
Guest Experience Manager
THISTLE EXPRESS (GLH)
12.2018 - 06.2021
Asst. Manager Administration & Marketing
EXPAT PROJECTS AND DEVELOPMENTS PVT. LTD.(Real Estate)
12.2015 - 07.2018
Sales and Marketing Executive
BOGMALO BEACH RESORT
05.2009 - 06.2015
MASTER'S IN BUSINESS ADMINISTRATION (MBA) -
Goa University
01.2009 -
BECHLORS DEGREE IN COMMERCE (B.COM) - undefined
M.E.S College of Arts & Commerce
01.2006 - undefined
HIGHER SECONDARY SCHOOL (HSSC) - Commerce
St. Andrews Higher Secondary School
01.2003 - undefined
SCHOOL - General
St. Andrews High School
01.2001 - undefined