MURUGESAPILLAI SATKUNASEELAN
Dartford
Summary
Dedicated and hard-working professional with a strong commitment to customer service and compliance with health and safety regulations. Possesses excellent communication skills, adept at handling diverse customer interactions and resolving complaints effectively. Demonstrates high levels of organisation, self-management, and a strong work ethic, with proven ability to prioritise tasks under tight deadlines. Skilled in stock management, including computerised systems, and experienced in operating tills. Holds a valid Full UK driving licence.
Overview
25
25
years of professional experience
Work history
Fresh Department Manager
Sainsbury's
London
2017.01 - 2019.01
- Led department team and managed stock levels to maintain product availability
- Managed evaluating, determining value and pricing of new products within product range.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
Customer Team Member
Budgens
London
2015.01 - 2017.02
- Maintained organised and visually appealing merchandise displays, resolved customer complaints promptly and diplomatically.
- Relocated stock and merchandise within shop to enhance organisation and improve accessibility for customers.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Processed cash and card payments using tills, providing correct change for cash purposes.
- Collaborated with team members to achieve sales targets and improve customer service.
Customer Team Member
Cooperative
London
2010.01 - 2015.01
- Maintained orderly and visually appealing merchandise displays while resolving customer complaints promptly and diplomatically.
- Coordinated relocation of stock and merchandise within shop to enhance organisational efficiency.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Processed cash and card payments using tills, providing correct change for cash purposes.
- Collaborated with team members to achieve sales targets and improve customer service.
Fresh Department Manager
Morrisons
London
2008.01 - 2010.01
- Led department team to maintain optimal stock levels, ensuring product availability and minimising waste.
- Analysed sales data to forecast demand and order stock accordingly, reducing waste and increasing profitability.
- Managed evaluating, determining value and pricing of new products within product range.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
Fresh Department Manager
Somerfield
London
2004.01 - 2008.01
- Led department team and maintained optimal stock levels to ensure product availability.
- Analysed sales data to forecast demand and order stock accordingly, reducing waste and increasing profitability.
- Managed evaluating, determining value and pricing of new products within product range.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
Fresh Department Manager
Safeway
London
2000.01 - 2004.01
- Led department team and managed stock levels to maintain availability and minimise waste
- Analysed sales data to forecast demand and order stock accordingly, reducing waste and increasing profitability.
- Managed evaluating, determining value and pricing of new products within product range.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
Stock Controller
Safeway
London
1997.01 - 2000.01
- Maintained inventory records of stock quantities, ensuring accuracy by checking goods received against purchase invoices.
- Alerted superiors to decreased stock levels and replenished shelves to maintain optimal inventory.
- Managed department operations and supervised staff to ensure efficient workflow.
Beer, Wine and Spirit Department Assistant
Safeway
London
1994.01 - 1997.01
- Managed inventory processes as stock controller since 1997, ensuring accurate stock levels and availability.
- Maintained sales floor to ensure optimal presentation and delivered exceptional customer service.
- Moved and restocked large amounts of stock and merchandise to enhance sales area accessibility.
Education
GCSEs -
Hindu College School
Colombo /1965 - 1978.01
Skills
- Able to fully comply with health and safety regulations
- Hard-working, self-motivated and committed to customer service
- Able to prioritise tasks and work to tight time deadlines as effectively and efficiently as possible
- Good communication skills from working with colleagues and dealing with customers from wide range of backgrounds
- Understands different types of customers and situations and is able to adapt accordingly, whilst meeting customer expectations
- Friendly personality and possess positive attitude and helpful manner
- Able to deal with customer complaints effectively
- Able to give effective feedback to managers
- Aware of surroundings to keep safe environment
- Able to deal with influx of customers in regular busy periods
- High levels of organisation, self-management, strong work ethic and desire to succeed
- Stock management skills and have undergone training to do stock management on computer
- Able to do all necessary paperwork associated with stock controlling
- Able to operate tills
- Valid Full UK driving license
ACITIVITES & INTERESTS
Helper coach for Bromley Common Cricket Club for 5 years and obtained Safeguarding Young Cricketers Certificate from the England and Wales Cricket Board Coach Association in May 2017.
Timeline
Fresh Department Manager
Sainsbury's
2017.01 - 2019.01
Customer Team Member
Budgens
2015.01 - 2017.02
Customer Team Member
Cooperative
2010.01 - 2015.01
Fresh Department Manager
Morrisons
2008.01 - 2010.01
Fresh Department Manager
Somerfield
2004.01 - 2008.01
Fresh Department Manager
Safeway
2000.01 - 2004.01
Stock Controller
Safeway
1997.01 - 2000.01
Beer, Wine and Spirit Department Assistant
Safeway
1994.01 - 1997.01
GCSEs -
Hindu College School
/1965 - 1978.01