Murron Dempster
Perth
Summary
A competent, polite individual with excellent multitasking and interpersonal skills. Whether it's for a team or for myself, I'm prepared to put in additional effort and learn everything I can. Outstanding IT literacy and a great team player.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Bar Staff
The Civvy
Perth, Perth and Kinross
08.2024 - Current
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
- Maintained professional knowledge about various drink recipes and offerings.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Prevented under-age sales through stringent ID checks in line with company policy.
Bar & Kitchen Team Member
The Sandeman (Stonegate Group)
12.2022 - 07.2024
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Consistently processed over 100 food orders daily, maintaining accuracy and consistency across 7 menus.
- Mentored staff in food preparation and storage best practices.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Inspected customer identification to verify age against legal standards.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Visitor Experience Team
Perth Theatre/Concert Hall
08.2022 - 12.2022
- Facilitated communication and collaboration across departments.
- Directed up to 150 guests to correct seating locations and answered questions about facility amenities.
- Aided disabled guests with seating needs and accommodations.
- Monitored crowd to proactively identify problems and keep groups under control.
- Reviewed tickets for authenticity and applicability to particular event.
- Sold refreshments and snacks during show intervals.
Front of House/Bar Associate
J D Wetherspoons
08.2021 - 08.2022
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Modern Apprentice Corporate Parenting Youth Worker
Perth & Kinross Council
04.2019 - 08.2020
- Encouraged participation and engagement in planned activities.
- Maintained awareness of child protection issues and established procedures.
- Built trusting rapport, mentoring specific young people in diverse subjects and interests.
- Directed activities to promote growth in mental, emotional and educational areas.
- Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
- Supported young people in realising aspirations and potential through personal mentoring.
- Promoted community involvement and volunteering among young people.
- Attended regular training and supervision workshops for improved service user support.
Education
NQ - Theatre
Perth College UHI
09.2023 - 06.2024
NQ Business & Accounting -
Perth College UHI
09.2020 - 06.2021
SVQ Level 3 - Youth Work
Perth & Kinross Council
04.2019 - 08.2020
SVQ Level 5 -
St. John's RC Academy
08.2012 - 05.2017
Skills
- Teamwork
- Customer Service
- Attention to Detail
- Multitasking
- Cash handling
- Administrative skills
- Patience and tolerance
- Product stocking
Accomplishments
- Evolution 1 Level 1
- MA of the Year Award 2021
- Most motivational/Supportive Student
- Awards Introductory Training
- John Muir Award
- ASIST Training
- Heartstart Training
- Elementary Food Hygiene Certificate
- Young Leaders/Youth Work Training
- Young Community Champion
- Enhancing Employability Programme
- Columba 1400 Community & Leadership Programme
References
- Gary Brown, gary@staf.scot, 07523962253
- Moira Fernie, MFernie@pkc.gov.uk,07795833798
Timeline
Bar Staff
The Civvy
08.2024 - Current
NQ - Theatre
Perth College UHI
09.2023 - 06.2024
Bar & Kitchen Team Member
The Sandeman (Stonegate Group)
12.2022 - 07.2024
Visitor Experience Team
Perth Theatre/Concert Hall
08.2022 - 12.2022
Front of House/Bar Associate
J D Wetherspoons
08.2021 - 08.2022
NQ Business & Accounting -
Perth College UHI
09.2020 - 06.2021
SVQ Level 3 - Youth Work
Perth & Kinross Council
04.2019 - 08.2020
Modern Apprentice Corporate Parenting Youth Worker
Perth & Kinross Council
04.2019 - 08.2020
SVQ Level 5 -
St. John's RC Academy
08.2012 - 05.2017
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